Christin White Email and Phone Number

Business Support Manager in CSSOT supporting the Enterprise Claims Tech organization

COO lead for Wholesale Credit Treasury & Credit Tech which includes:1) Maintaining accuracy of the organizational financials aligned to our program (approx. $70M) 2) Monitoring workforce strategy and resource management for 600+ peoplewith the goal that there is greater transparency and accuracy in implementation and reporting of key operational activities (i.e. Corporate Forecast)

Manages a team responsible for Governance, Data Management, and Financial/Resource Mgmt (approx 23M annually) within the Wholesale Credit ADS Tech space. SAFe® 4 Certified Agilist (SA)Agile Coach - 2 Certifications ICP-ATF and ICP-ACC

Managed a team that built a dozen GL reconciliations to Authorized Data Source specifications in less than a year.Assisted in the Wholesale Credit Provisioning Warehouse achieve Authorized Data Source Certification.Currently managing a re-plan to rebuild reconciliations as the Wholesale Credit Warehouse is being re-platformed

• Manages cross-organizational initiatives/projects working directly with senior management• Creates senior level management reporting decks• Increased efficiency of data quality reconciliation process that resulted in a resource save of over $200,000 annually• Reduced manual efforts on data quality control resulting in annual save of $40,000 annually• Built Sharepoint Wiki for knowledge sharing across organization• Created and implements various reviews around reporting and distribution to comply with EDM/RDASystems/Applications UsedArctic (FROST), Credit Studio, EDS, Bookmap, ATS, MCD/CED, Various Front Office Systems, RDV, SQL, VBA, Microsoft Office

Global Risk - Counterparty Credit Risk Strategy and ControlPrimary responsibility of sub-ledger reconciliation analytics and data quality control• Assisted in developing the reconciliation processes between sub-ledgers and data repositories from its infancy stage in 2008 to its current evolved state• Performing weekly credit risk reconciliations for the following products; FX Spots and Forwards, FX Options, Treasury and Securities Lending. Approximate volume upward to 1 million trades• Communicates with external individuals and teams to liaise data quality issues and aid in necessary fixes• Performs weekly reporting for senior management on reconciliation investigation results• Owner of regulatory reconciliations for the FDIC (Project Spear). Currently working on building out a new process to meet the needs of an pending data platform decommission• Assisted in user interaction improvement with reconciliation platform• Manages and performs User Acceptance Testing on individual recons and the reconciliation platforms• Working effectively with our tech partners to foster a close working partnership• Played a key role in the Arctic Bridge testing between GBS, Sierra, Thub, TCRIS, Arctic and Credit Studio aiding BofA's transition off its current credit risk platform to an acquired credit system from Merrill Lynch.• Participated in the Associate Action Team to help create team building activities when team was part of GRITT. TechnicalMicrosoft Office including Outlook, Excel (extensively), PowerPoint, and AccessKnowledge of some basic SQL commandsDefect tracking program (JIRA)Various internal applications

• Provided daily profit and loss reports to the Corporate Investment Group which also included a personal P&L report to the traders of CI. Focused on Equities but experienced in various other trading products.• Wrote macros and automated daily Excel work through self taught Visual Basic Application. • Created a Commissions Report database tool in Access for the Trade Support Desk that allowed them to more effectively report commission fees to brokers. • Responsible for the daily tracking of multiple groups’ performance thru Metric reporting. Results of the Flash, ALM, Accounting & Control, and Trade Support groups were reported to senior level management. • Used creative development with the Metric Reporting to more effectively track, present and preserve reported results/KPIs. • Maintained an Access database of daily CI trades to effectively reconcile against Trade Supports manual end of day log of daily activity.

• Responsible for the transition of 5,000 fee-in-lieu investment accounts that have been deemed inappropriate by the SEC to an account of the clients choosing. • Changed client account details in disparate computer systems.• Responsible for applying client discounts where appropriate. • Updated client accounts to reflect post-transition billing procedure changes.• Communicated with the clients Financial Advisor to resolve any issues that might have arisen during the transition. • Was instrumental in keeping project on schedule by implementing a cross training initiative.

• Maintain accounts receivable and accounts payable for over 300 international agent accounts.• Daily responsibility of posting and applying wire transfers.• Monthly counter-settling of agent payables.• Coordinate communication between employees, President of the company and the agents.• Compile reports and spreadsheets for the President.• Heavy problem solving, data entry and filing.• Responsible for client relationship management (CRM) by working directly with international network executives• Evaluate agent accounts to decide appropriate credit terms and eligibility to accept business.• Handle general office duties such as answering the phone, ordering supplies, shipping inter-company documents and basic office I.T.• Responsible for new innovative programs implemented in the company to maximize performance amongst employees, President of the company and the agents.