Christin Vilardo, Cpa Email & Phone Number

United States

Leads the strategy, execution, and transformation of client onboarding for ACI's bill payment solutions across all market verticals. Oversees a multi-disciplinary team of Program Managers, Project Managers, and Business Analysts to ensure seamless integration with and deployment of critical digital bill payment technology and systems. Drives the optimization of the client onboarding experience while managing the full customer journey from initial contract execution to product adoption and ongoing engagement. Collaborates closely with clients, cross-functional leaders, product owners, solutions consultants, and technology partners to proactively address bill pay challenges, as the leader in the industry. Spearhead constant innovation and transformation initiatives to influence ACI's bill payment solutions. Aligns onboarding processes with company and client success metrics, ultimately enabling our clients, team members, and ACI to achieve their fullest potential and continued success.​​​​​​​​​​​​​​​​

As VP of Customer Success at iPaySmart, I believe that I had one of the most important responsibilities of ensuring iPaySmart is an extension of our clients’ team. By leveraging my former Utility leadership roles and previous consulting roles, I was a rusted advisor for our clients, working as a strategic partner that helped them achieve their business objectives by providing solutions through our iPaySmart technology. I led the Customer Success function with a vision and strategy to provide clients with a voice, support, guidance and knowledge resources that produces successful outcomes.

New Orleans, Louisiana, United States

Within Entergy’s newly formed Path to Premier organization, Christin served as a Senior Manager, Continuous Improvement Business Partner, focused on cultural transformation and developing strategic CI pipelines that deliver significant business value, within two of Entergy’s business functions: Customer Organization and Operations. She represented the Path to Premier organization and served as the single point of contact for the function at all levels, to support their development and execution of CI strategies that improve their people, processes and technology. She strategized with senior leaders and outside consultants on opportunities that will drive performance improvements, as well as cultural and behavioral changes.

Hammond, Louisiana

Owned the end-to-end cash receipt process for $13B of payments covering five regulatory jurisdictions. Developed strategy with Senior Leadership and secured necessary funding to address IT security risk, business continuity gaps, performance measures and shortage in labor resources. Continuously engaged and worked side-by-side with necessary stakeholders to gain consensus and establish trust to maximize solutions that improve processes, optimize digital channels, and create best practices related to cash controls and customer experience.

New Orleans, Louisiana

Accounting Projects / Process Improvements

Greater New Orleans Area

New Orleans

Fraud Investigations & Dispute Services

Masters Of Science, Accounting

Bachelor Of Science, Accounting