- Volunteered with a non-profit organization, leading a team in the distributionof essential items to beneficiaries around Singapore.- Demonstrated a commitment to social responsibility and communityengagement.

Key Achievements:- Top 2 Rookie of the Year 2022: - Secured the 2nd position for delivering the highest revenue to the bank through successful implementation of investment and insurance products.- Rising Star Bronze Award Recipient: - Demonstrated exceptional performance by achieving over $45k in revenue from insurance products within the initial 3 months of tenure.Responsibilities:- Provide personalized financial advisory services to clients, aligning their financial goals with suitable investment and insurance solutions.- Collaborate with clients to analyze their financial situations and recommend tailored strategies to enhance their portfolios.- Actively promote and market investment and insurance products to achieve individual and team revenue targets.- Stay abreast of industry trends and market conditions to provide clients with up-to-date and relevant financial advice.- Maintain compliance with regulatory requirements and internal policies in all client interactions.Professional Approach:- Employ a client-centric approach to understand and address the unique financial needs of each individual.- Demonstrate a deep understanding of financial products, market trends, and industry best practices.- Uphold the highest standards of integrity and ethical conduct in all financial dealings.Recognition:- Acknowledged as a top-performing rookie, showcasing dedication and excellence in driving revenue for the bank.- Received the Rising Star Bronze Award in recognition of outstanding contributions to the bank's insurance product revenue.

As a Tax Accountant at PwC Singapore, I engaged in a contracted role where I focused on specialized GST accounting. During my seven-month tenure, I dedicated myself to understanding and mastering the intricate processes within the GST department.Key Responsibilities:Conducted in-depth analysis and management of Goods and Services Tax (GST) accounting procedures.- Collaborated with cross-functional teams to ensure accurate and compliant financial reporting.Implemented process improvements to enhance efficiency and accuracy in GST-related activities.- Stayed abreast of regulatory changes and industry developments impacting GST, ensuring adherence to the latest standards.Professional Development:- Engaged in continuous learning to stay informed about the evolving landscape of GST regulations and tax compliance.- Collaborated with internal stakeholders to share insights and contribute to the overall effectiveness of the tax department.Professional Approach:- Demonstrated a commitment to maintaining the highest standards of accuracy and compliance in tax accounting practices.- Applied a meticulous and detail-oriented approach to all aspects of GST accounting processes.Achievements:- Successfully contributed to the seamless execution of GST accounting functions, ensuring adherence to regulatory requirements.- Implemented process enhancements that positively impacted the efficiency and accuracy of the GST department.

As a Tax Technology & Innovation Intern at KPMG, I significantly contributed to the technological advancements within the Tax Department over three months.Key Contributions:- Conducted User Acceptance Testing and evaluated the Production environment for new software, ensuring its reliability.- Implemented File Preparation and Regression Testing for accurate tax computations.- Collaborated on sorting products for IRAS Capital Allowance Claim, enhancing data efficiency.- Evaluated machine learning software from Ephesoft Inc., providing insights for potential applications within the Technology Department.- Mastered various tax file types, showcasing adaptability and a thorough understanding of tax documentation.Achievements:- Key contributor to the successful evaluation of new software, facilitating seamless integration.- Improved efficiency in Capital Allowance Claim by accurately sorting and classifying products.- Provided valuable insights into the effectiveness of machine learning software.- Demonstrated proficiency in handling diverse tax file types.Professional Approach:- Applied a data-driven and analytical approach to contribute meaningfully to tax processes and software evaluation.- Collaborated seamlessly with cross-functional teams, ensuring alignment with organizational goals.- Exhibited a forward-thinking mindset, exploring and recommending innovative solutions for enhanced operational efficiency.

System Tester for the development of new websites by CrimsonLogic under User Acceptance Testing (UAT), and production environment while logging all visible errors through all different types of System Testing methods (e.g. Stress, Performance or Regression Testing.Assistant Instructor in teaching users/Clients Service Support Staff on all functionalities of the websites on the production environment prior to it going live.Creating user guides for present and to use to instruct new users to use the website.

Working Closely with the Manager and Director in-charge of the system maintenance department to analyse all logged cases provided by the call centre, categorising and setting priority level for each case as well as tracking number or problem having the same problem. Testing all problems against the cases and logging it to the manager to get various programmers to work on it.

Diligent and customer-focused Sales Associate at Coach, specializing in elevating customer experiences and optimizing merchandise engagement. Committed to delivering exceptional customer service by leveraging comprehensive product knowledge to provide tailored recommendations. Adept at handling customer inquiries and concerns with professionalism, while contributing to the overall efficiency of store operations.Key Responsibilities:Customer Engagement:- Greet customers warmly and create a welcoming atmosphere.- Respond to customer inquiries with accuracy and enthusiasm, fostering positive interactions.- Demonstrate in-depth product knowledge to offer personalized recommendations based on customer preferences.Conflict Resolution:- Handle customer complaints with a calm and professional demeanor, ensuring prompt resolution.- Report any unusual incidents or major issues to management for timely intervention.Inventory Management:- Assist in organizing back stock and conduct inventory counts for accurate stock levels.- Process newly received shipments by efficiently organizing and replenishing front stock.Store Maintenance:- Collaborate with the team to maintain a clean and organized work and retail space.- Contribute to merchandising efforts, ensuring a visually appealing and tidy store environment.Professional Approach:- Consistently uphold the highest standards of professionalism in customer interactions.- Collaborate effectively with team members to enhance overall store efficiency and cohesion.- Proactively report feedback from customers, contributing to continuous improvement initiatives.Achievements:- Played a pivotal role in enhancing customer engagement, resulting in increased customer satisfaction scores.- Successfully managed inventory processes, contributing to accurate stock levels and minimizing discrepancies.- Recognised for maintaining a clean and organized store environment, positively impacting the overall shopping experience.