Christopher T. Email & Phone Number

Wilmington, Nc, Us

Wilmington, Nc, Us

Wilmington, North Carolina, United States

I deliver exceptional customer experiences by resolving complex issues, optimizing support processes,and fostering strong client relationships.•Delivering exceptional customer experiences through efficient resolution of support tickets via Zendesk, email, and phone, consistently surpassing company-wide SLAs for response time and customer satisfaction (CSAT).• Driving operational excellence by collaborating effectively with cross-functional teams to optimize customer support processes and workflows.• Enhancing customer satisfaction by developing and implementing self-service solutions, resulting in increased customer autonomy and reduced support volume.• Fostering data-driven decision making by leveraging support tools to identify trends, troubleshoot issues, and contribute to product enhancements.

Wilmington, Nc, United States

• Managed the setup of over 150 laptops and printers for early voting, including uploading necessary programs, managing data, and replacing broken equipment, ensuring smooth operation for voters• Successfully managed data and systems for the 2021 Municipal Election, serving over 23,000 voters. Streamlined processes, implemented system enhancements, and provided staff training to ensure efficient and accurate operations.• Ensured accurate data mapping using ArcMap and SEIMS to prevent errors and improve voter confidence

Brookline, Ma

• Streamlined public records request processes by implementing new software and training staff, ensuring efficient compliance with State and Local statutes. Managed over 200 requests annually.

Brookline, Massachusetts

• Led and developed a high-performing team responsible for daily office operations, financial management, and procurement, contributing to overall office efficiency. • Successfully stepped into the role of Department Head, overseeing election operations during the COVID-19 pandemic. Managed five (5) elections, supported over 50 thousand voters, trained 200 poll workers, and collaborated closely with multiple departments and the State Board of Elections to ensure compliance with the State

Bridgewater, Massachusetts

• Delivered exceptional customer experiences, ensuring adherence to all Department of Public Health regulations• Provided personalized patient care by conducting consultations, educating patients on products, and developing tailored treatment plans.

Westborough, Massachusetts, United States

• Optimized sales and inventory investments for national BJ's Wholesale Clubs through strategic purchasing and management of Bridgestone, Michelin, BF Goodrich, and Uniroyal tires• Facilitated efficient purchase order processing and tracking for domestic and international inventory, collaborating with vendors to maintain optimal stock levels within a $2 million budget. Utilizing SAP to create data-driven inventory plans and sales forecasts, ensuring all clubs received the inventory needed to surpass sales goals

Natick, Massachusetts

Dedham, Ma