Christopher T. Email & Phone Number

Wilmington, NC, US

Wilmington, NC, US

Wilmington, North Carolina, United States

• I deliver exceptional customer experiences by resolving complex issues, optimizing support processes,and fostering strong client relationships.
• Delivering exceptional customer experiences through efficient resolution of support tickets via Zendesk, email, and phone, consistently surpassing company-wide SLAs for response time and customer satisfaction (CSAT).
• Driving operational excellence by collaborating effectively with cross-functional teams to optimize customer support processes and workflows.
• Enhancing customer satisfaction by developing and implementing self-service solutions, resulting in increased customer autonomy and reduced support volume.
• Fostering data-driven decision making by leveraging support tools to identify trends, troubleshoot issues, and contribute to product enhancements.

Wilmington, NC, United States

• Managed the setup of over 150 laptops and printers for early voting, including uploading necessary programs, managing data, and replacing broken equipment, ensuring smooth operation for voters
• Successfully managed data and systems for the 2021 Municipal Election, serving over 23,000 voters. Streamlined processes, implemented system enhancements, and provided staff training to ensure efficient and accurate.
• Ensured accurate data mapping using ArcMap and SEIMS to prevent errors and improve voter confidence

Brookline, MA

• Streamlined public records request processes by implementing new software and training staff, ensuring efficient compliance with State and Local statutes. Managed over 200 requests annually.

Brookline, Massachusetts

• Led and developed a high-performing team responsible for daily office operations, financial management, and procurement, contributing to overall office efficiency.
• Successfully stepped into the role of Department Head, overseeing election operations during the COVID-19 pandemic. Managed five (5) elections, supported over 50 thousand voters, trained 200 poll workers, and.

Bridgewater, Massachusetts

• Delivered exceptional customer experiences, ensuring adherence to all Department of Public Health regulations
• Provided personalized patient care by conducting consultations, educating patients on products, and developing tailored treatment plans.

Westborough, Massachusetts, United States

• Optimized sales and inventory investments for national BJ's Wholesale Clubs through strategic purchasing and management of Bridgestone, Michelin, BF Goodrich, and Uniroyal tires
• Facilitated efficient purchase order processing and tracking for domestic and international inventory, collaborating with vendors to maintain optimal stock levels within a $2 million budget. Utilizing SAP to create.

Natick, Massachusetts

Dedham, MA