Skilled seasoned professional with 30+ years of combined working experience, I am a highly motivated individual with key experience driving successful business development strategies and key initiatives to capture market share and realise substantial revenue increases. I have experience within general & office management, call centre management, business administration, marketing and project management. My expertise lies in successfully partnering with senior executives and management to proactively address business issues pertaining to business development, organisational planning, processes and employee engagement and productivity. Throughout my career history, I have managed comprehensive service delivery, performance evaluation, people resource management responsibilities including process improvements, L&D, customer service, and staff development to satisfy business and client requirements. Additionally, my established success in directing go-to-market campaigns, and negotiating substantial contracts to accelerate business development and revenue growth will make me a critical asset to your team. My knowledge and skillset allows me to drive innovative thinking, quality assurance, continuous process improvement and set challenging team goals by balancing client, company, and team needs. My career accomplishments demonstrate comprehensive expertise in revenue enhancement, C-Level executive assistance, customer service management and service delivery. I am an extremely focused, driven and results-oriented leader. Consider the following highlights of my expertise:• Track record of successfully leveraging strategic operational, sales and marketing planning and alliance-building talents.• Forging trusting relationships with customers, teams, and peers to maximise client retention and satisfaction and drive financial product / service sales.• Conducting needs analysis, spearheading strategic planning and management.• Conducting market / trend research and analysis, campaign development and execution, advertising, content and collateral, programme evaluation and social media engagement, consistently outperforming goals to increase profits.• Demonstrating a full range of HR / people leadership functions.• Conceptualising strategic initiatives to propel the achievement of organisational goals, growing profit margins annually, and dynamically expand market share.• Utilise superior communication, leadership, team collaboration, staff training, and time management skills to build consensus across relevant parties and drive business success.