To provide leadership and develop the aftersales capacity for the Volkswagen Commercial Vehicle Dealer Network in order to achieve strategic objectives. Thus, a holistic approach to dealer aftersales business processed, profitability, marketing communications, service quality, Customer satisfaction/loyalty and service market share growth. Key support to Volkswagen South Africa Commercial Vehicle brand in the development, launch and sustainability of aftersales marketing strategies on OEM and Dealer Network level.

• Marketing Communication: Launch, grow & sustain and VW aftersales brand with transparent value proposition. Drive marketing skills & strategies within the VW dealer network. 360 approach to all aspects pertaining Marketing Communications• Product Management & Pricing: Strategise & set parts pricing positions within the SA market. Track & measure sale parts sales in order to highlight opportunities & threats. Extensive involvement in Parts & Service research studies.• Aftersales Programmes: Develop, and or enhance in-dealer Aftersales process in order to create or enhance up & cross selling opportunities.• Fleet Aftersales: Holistic approach which include all of the above with specific focus on the Aftersales Fleet Customer requirements.Key Achievements* Launch Volkswagen Service, the Volkswagen after sales brand with a clear Customer value proposition.* 94% dealer network, voluntary participation in a maximum fixed price service (parts & labour) campaign

• Holistic responsibility of all aspects of the business and its franchise network• Monthly report to Autovest Pty LTD• Transition a family-own business into the corporate environment of Autovest (Pty) LTD.

• Enhance/redefine & execute the marketing communication strategy.• Optimise business relations (OEM)• Mine new sales channels for the company product (I.e. Mining, Construction, etc.)• Restructure sales team & focus areas (KPIs)

• Responsible for the entire value chain (I.e. design – develop – supply – sales & marketing of the GMSA Accessories business)• Optimise supplier base & price competitiveness• Manage internal stakeholders to ensure optimal accessories revenue & launch readiness• Motive & support the dealer network through the sales & marketing processKey Achievements*Highest accessories sales per new unit retailed (APNUR) in the history of GMSA (R3570 per vehicle)

Worked in various departments within Volkswagen of South Africa- Toolroom: Die Press Toolmker- Process Engineering: Final Assembly- Logistics Planning- Group Service: Marketing Services