Participates in developing department goals, objectives and systems.Participates in administrative staff meetings and attends other meetings and seminars.Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.Maintains human resource information system records and compiles reports from the database.Maintains compliance with federal and state regulations concerning employment.Performs other related duties as required and assigned.

• Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.• Interpret and explain human resources policies, procedures, and laws to employees and managers.• Keep track of leave time, such as vacation, personal, and sick leave, for employees.• Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.• Process and issue employee paychecks and statements of earnings and deductions.• Perform duties as assigned by the Controller, VP of Operations, and President.

• Perform pre-employment process for all new hires, rehires, and coordinate transfer employees from notice of offer to acceptance to start date.• Interact with customers and colleagues by phone and in person to provide accurate and timely information. • Refer questions to appropriate team member.• Provide service that demonstrates the company’s values consistently to its internal and external customers.• Perform duties as assigned by the HR Director and HR Business Partner.

• Responsible for the maintenance and security of all patient records.• Assign appropriate staff/contract employees to deliver personalized assistance for client's medical needs.• Actively monitored feedback for provided services to increase customer satisfaction.• Overseeing the recruitment of new staff, sometimes including training and induction.• Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies;• Entrusted as company liaison with many private insurance companies, hospitals, and DADS case coordinators, medical social workers, and case workers.• Create, develop, and grow potential business relationships with hospitals.• Responding to customer inquiries and complaints.• Manage and maintain various databases regarding sensitive and confidential information on patients and employees using various software programs.• Developing and implementing new administrative systems, such as record management• Perform various HR tasks like employee relations, recruiting, new employee orientation, and employment verifications.

• Provided staff with resources and information to complete tasks that conformed to company standards.• Aided investigators in their state licensing process.• Served as a link between management and employees by handling questions and helping resolve work-related problems.