Chris Todd Miller Email & Phone Number

9272 S 300 E, Sandy UT

2017 President's Club Attendee4 time Loan Officer of the month

9272 S 300 E, Sandy UT

Greater Salt Lake City Area

Responsibilities include manuscript reviews of both content and line items. I make corrections for premise, theme, dialogue, plot and character development, pacing, continuity, and flow. On a more granular level I make corrections for grammar, syntax, word usage, punctuation, and spelling. Finally, I hold feedback sessions with clients in person or over.

Greater Salt Lake City Area

• Managed the efforts of multiple customer support teams driving their performance toward SOX compliance, including teams in the US, UK, EU, CN, AU, and IN. Analyzed weekly performance of our global customer support.
• Maintained 85% - 93% compliance for the year, meeting or exceeding expectations
• Kept the company SOX compliant

Greater Salt Lake City Area

• Develop training curriculum for new hire customer support agents. Create self-paced online and instructor led trainings for small and large groups. Organized departmental cross-learning sessions among teams located in.
• Created new training material that became the standard for support agents and account managers
• Leveraged in house subject matter experts and led learning sessions to find better solutions to day to day tasks like Meeting Management and Working with Global Teammates
• Created online training videos allowing support agents to achieve first-call-resolution, reducing contacts and driving down costs
• French speaking point of contact for the Office of the President

Greater Salt Lake City Area

Front-line Customer Support for Billing issues via Live Chat and email. Trained coworkers online in the new email Client program: PayPal Desktop Application (PDA). Resolved Billing questions, account suspensions, and explained invoicing and charges

Greater Salt Lake City Area

Monitored 60 customer support reps/month on phones, email, and chat to ensure world class quality performance across all business groups. Conducted Quality trainings and New Hire Quality orientations. Mentored new hire reps to give immediate feedback regarding improvements to and the quality of their work. Organized and conducted calibration meetings to.

Greater Salt Lake City Area

• Took inbound calls from PowerSellers explaining eBay policies. Educated PowerSellers to the action taken by Trust & Safety against their account allowing them to adopt proper listing behaviors and keep their accounts.
• Back up support to French speaking customer support email queues.

Greater Salt Lake City Area

Primary Support Contact (email and phone) for 1700 top selling eBay Accounts. Managed those accounts with regard to: billing, implemented selling/marketing strategies, resolved problems with buyers, and assisted sellers with online site features. International customer email support with emphasis on French speaking contacts.