Christopher Toh Email & Phone Number

Singapore

• Manage cross-functional team and stakeholder communication, and oversaw product development from inception to implementation• Lead the development and management of a seat allocation platform for our church member based on the requirements determined by the Singapore Ministry of Health's COVID-19 protocol• Lead the development of websites and landing pages for our church events and interfaith initiatives• Establish training syllabus and onboarding program for 30 volunteers who are… Show more • Manage cross-functional team and stakeholder communication, and oversaw product development from inception to implementation• Lead the development and management of a seat allocation platform for our church member based on the requirements determined by the Singapore Ministry of Health's COVID-19 protocol• Lead the development of websites and landing pages for our church events and interfaith initiatives• Establish training syllabus and onboarding program for 30 volunteers who are serving in the IT function of the church• Facilitate onboarding, training and coaching sessions for 15 new volunteers who joined the IT function as product managers and project managers• Pioneer and build the processes, workflows and systems of the IT function's daily operations and manpower allocation from the ground up Show less

Singapore

• Design, manage and facilitate orientation and onboarding program for customer support new hires• Design, manage and facilitate ongoing training, enablement and development programs such as technical training and professional development for the current customer support team• Design and manage self-paced/self-directed e-learning content on the internal Learning Management System (LMS)• Analyze and review training curriculum at regular intervals to keep up with business changes… Show more • Design, manage and facilitate orientation and onboarding program for customer support new hires• Design, manage and facilitate ongoing training, enablement and development programs such as technical training and professional development for the current customer support team• Design and manage self-paced/self-directed e-learning content on the internal Learning Management System (LMS)• Analyze and review training curriculum at regular intervals to keep up with business changes, needs and objectives• Build relationships with and conduct regular check-ins with stakeholders around the organization e.g. leadership and management of the customer support team• Carry out needs assessment and generate data to inform decision making for the training, enablement and onboarding programs Show less

Singapore

• Design, manage and facilitate orientation and onboarding program for customer support new hires• Analyze and review training curriculum at regular intervals to keep up with business changes, needs and objectives• Build relationships with and conduct regular check-ins with stakeholders around the organization e.g. leadership and management of the customer support team• Carry out needs assessment and generate data to inform decision making for orientation and onboarding program•… Show more • Design, manage and facilitate orientation and onboarding program for customer support new hires• Analyze and review training curriculum at regular intervals to keep up with business changes, needs and objectives• Build relationships with and conduct regular check-ins with stakeholders around the organization e.g. leadership and management of the customer support team• Carry out needs assessment and generate data to inform decision making for orientation and onboarding program• Coach and mentor customer support new hires in their initial onboarding period – review work, provide actionable feedback, monitor progress and growth Show less

Singapore

• Develop deep knowledge of the HubSpot software• Partner with our customers to effectively resolve issues through phone, email and chat.• Answer how-to questions and help customers navigate a variety of tools within HubSpot• Diagnose software issues and engage with our product and engineering teams using established processes• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software• Communicate… Show more • Develop deep knowledge of the HubSpot software• Partner with our customers to effectively resolve issues through phone, email and chat.• Answer how-to questions and help customers navigate a variety of tools within HubSpot• Diagnose software issues and engage with our product and engineering teams using established processes• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software• Communicate thoughtful, customized solutions that help customers move forward and grow their business• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services Show less

Singapore

• Bringing Guidebook – the easiest way to make beautiful event mobile apps – to Singapore. • Represent Guidebook for the APAC Sales team with focus in Singapore and ASEAN region.• Ensure the success of our customers by providing timely support and service pre-event, onsite and post-event. • Educate customers on how to use and leverage on Guidebook's self-service platform to build their very own event apps.

Singapore

• Provide operational event support to Events Management Services team. • Assist and support in retention account servicing and relationship management. • Assist in preparing proposals, handing in timely submission of budgets, managing work-in-progress meetings and monitoring of timelines. • Manage 3rd party vendors/suppliers. • Oversee pre-event set-up.• Oversee dismantling/tear down and removal of event set-up. • Assist in internal events management related… Show more • Provide operational event support to Events Management Services team. • Assist and support in retention account servicing and relationship management. • Assist in preparing proposals, handing in timely submission of budgets, managing work-in-progress meetings and monitoring of timelines. • Manage 3rd party vendors/suppliers. • Oversee pre-event set-up.• Oversee dismantling/tear down and removal of event set-up. • Assist in internal events management related housekeeping. • Deploy and distribute mobile application for events. Show less

Changi Exhibition Centre

Worked as an Event Coordinator in the Hospitality & Protocol Department, managing the schedules of the VIP delegates and exhibitors and also meeting their needs and requests. Contact and liaise with foreign delegates and embassies/ consulates.

Bachelor Of Science (Bs), Hospitality Administration/Management

This industry-focused programme was offered through a collaboration with University of Nevada, Las Vegas (UNLV).

Bachelor Of Science (Bs), Hospitality Administration/Management

During my two years at UNLV, I had the opportunity to interact and work alongside people from different backgrounds and all walks of life..

Diploma, Business Administration And Management, General