Accountable for the delivery and support of End User facing Technology and services for BHP West Australia Business Iron Ore, Petroleum and Group Functions located in Perth Office and the Pilbara remote locations. Management of direct reports, delivering level-1 technology support via a service hub, field service support & meeting room concierge services. Budget planning and execution of operating expenses, with the capital planning and refresh execution for all end user-facing technologies. Manage vendors and supplier agreements to ensure partnership provides successful outcomes, to benefit our customers. Key Capital Investment Programmes:* CapEx +AUD$10m 3-year replacement program refreshed all Audio Visual Equipment & Video Conferencing Rooms across Perth Office and Pilbara locations for Iron Ore and Petroleum Assets, partnering with key Perth based vendor. All works completed with zero incidents or injuries and planned with minimum impact on the business. * CapEx +AUD$2m refresh of +500 multifunction & all large format printers located Perth and Pilbara locations. Zero Harm, Incident and Injury-free* CapEx +AUD$10m refresh program of all end of life computers. Initiated & managed the Windows 10 deployment programme for +10 000 computers for all West Australia locations. Zero Harm, Incident and Injury-free

Delivery of the business partnership service and tasked with the accountable for the Stability and Performance of the Enterprise Services provided by Technology to Business End User through a global partnering support model. Management of business escalations and impacts to key business processes. Member of the Technology Change Advisory Board to ensure End User impacts are understood and mitigated holding change endorsement authority.

Accountable for the delivery of business required change(s) to the Service Management tool-set and processes. Management of the 6 x vendor staff provided by Accenture.

Leading the IT Department at BHP Billiton Mozal Aluminium - 29 direct reports with accountability over the daily run and operations of IT services, risk and assurance management, capital investment projects, management of operating budgets and managing vendor agreement reporting to the Head of Finance

Supervision of 4 x Infrastructure Architects. Responsible for the delivery of IT projects which included the migration from local to Enterprise Email, Enterprise WAN and BAN upgrade, File & Print Clustering, Engineering Document Management system , setup of a remote Branch Office in Town for SAP project Team.

Start-Up and Commissioning Support with the accountability to design and execute the initial setup of IT Services, and service management framework. Supervision of the Local Service Desk Team of 4 x Staff and 2 x Systems SpecialistMajor Projects completed included the move from Local to Enterprise Service for SAP, Network Infrastructure Service including WAN Service such as Gateway redundancy, Proxy services and Local Network infrastructure upgrades, adoption and deployment of the Enterprise Desktop Standard Operating Environment.

Accountable for First Point of Contact through level 1 support at the Service Desk and Fields Support. Promoted to Senior IT Systems Support Analyst providing general IT support services and the provision of Microsoft integrated solutions.Completed my MCSE specializing in Messaging

Completed the Electrical Apprenticeship and received Electrician Certification with distinction.Accountable for Electrical Maintenance works on Coal Stacker Reclaimers, Train Tandem Tipplers, and Ship Loaders. This included electrical works the laboratory and Coal LAB Sampling Plants.