Christophe Caïs Email & Phone Number

Dubai, United Arab Emirates

I lead CXG as its Chief Executive Officer. CXG is a leading data-driven consulting and solutions provider, specializing in innovative strategies to enhance customer experiences and uplift the performance of premium and luxury brands. With over 220 iconic brand partnerships, CXG leverages years of expertise to guide clients through their entire CX journey, delivering insights and driving change. Our four core practices—Customer Insights, Measurement, Consulting & Transformation, and the Academy— provide a comprehensive framework for complete CX transformations.In the ever-changing luxury industry, I stay attuned to both the internal and external competitive landscape, continuously exploring opportunities for expansion and new industry developments.Since its founding, CXG has grown into a global firm with 12 offices, from Shanghai to Paris, operating in more than 85 countries. We advise over 200 brands and work with a team of over 220 professionals worldwide.• Led Company Reorganization: Transformed the company from multiple agencies into a single entity. Streamlined departments into key markets and established appropriate support and enabling functions.• Established Advisory Board: Formed the CXG Advisory Board by appointing distinguished leaders in the luxury industry, steering the Group towards further innovation and transformation.• Expanded Strategic Leadership: Introduced key leadership positions, including Innovation Lead, Thought Leadership Lead, and Data Lead, to support our strategic pillars and drive continuous innovation.

As an expert and a veteran in the premium and luxury brand industry, I often share insights on luxury customer experience, entrepreneurship, customer experience and the metaverse, and sustainability through international conferences, key industry forums, workshops and events. I have given keynote speeches and shared my expertise at:• Luxury Business Day (Munich)• Journey of the Luxury Customer (Singapore)• Arab Luxury World (Dubai)• China Connect (Paris)• Luxury FirstLook (New York)• Beauty Salons Congress (Deauville)• Richemont Crossing Boundaris (Dubai)Additionally, I extend my expertise to the academic arena by teaching in Executive MBA programs and regularly contributing to several luxury and CX publications, including Forbes, Luxury Daily, Customer Think, and Marketing Communications News.

Forbes Agency Council is an invitation-only community for senior-level agency executives in public relations, media strategy, creative and advertising agencies. Part of a broader collective of membership organizations called Forbes Councils, Forbes Agency Council members and headquarters are distributed throughout the world.

Education record

Education record