Christophe Criaud Email & Phone Number

This role sits within the busy and growing European, Middle Eastern, African and Indian (EMEAI) Customer Service Team, reporting to the Head of Customer Service/Senior Customer Service Representative. The main areas of responsibility include ensuring timely and efficient order management from receipt to dispatch, managing day to day enquiries from customers and France sales representatives regarding order flow management.

Scotland, United Kingdom

• Effectively managed all accounts associated to NOKIA & ALCATEL-LUCENT ENTERPRISE Worldwide. This involved extensive direct communication with NOKIA’s buyers, distributors and contract manufacturers from all locations, Europe, Asia, U.S.A, Mexico. • Successfully provided a full order management service from quote to invoicing, which relied upon extensive liaison with Smart Modular scheduling, planning, procurement and finance departments and support SMART’s regional sales managers and outside manufacturer’s rep firms.• Extensively travelled around Europe attending pricing negotiation meetings at customer’s site or remotely via Microsoft Teams.• Efficiently managed special programs such as vendor managed inventory (VMI) program and consignment program. This involves managing inventory, booking release request or stocking orders in SAP and maintaining stock to ensure that there is always material available for immediate release. • Provided comprehensive quarterly financial analysis as well as backlog and sales analysis to senior management and sales teams on a weekly basis, analyzing revenue and material margin per product line.• Participate in annual management training courses in Anti-Corruption and Bribery, Harassment and Discrimination Prevention, Data Security and Privacy, Code of Conduct and Export Trade Compliance.

Erskine, Scotland, United Kingdom

This role sat within the supply chain order management team of 30 people and was the most senior position within the escalation function. I was required to ensure there was effective liaison with various departments across the business and make sure escalations were managed in the most timely and cost effective manner. Therefore, providing quick delivery and service to the customer and minimising financial penalties to the company.• In addition to the day-to-day escalation queries, the role was also responsible for optimizing quarter-end revenues (focused on meeting overall company targets).• Success in the role was ongoing and bonuses were achieved each time it was made available to the group.

Erskine, Scotland, United Kingdom

Sitting within a team of 16 order management co-ordinators in the supply chain order management function. The position entailed the provision of a full order management service from quote to invoicing, which relied upon extensive liaison with Scheduling, Planning and Procurement Departments.• The role focused on the Volume Direct channel – considered to be the most demanding area, as it deals with Hewlett Packard’s key account base.• Nominated by line manager, on numerous occasions, for bonus awards in recognition of the contribution made to the overall growth and performance in the Volume Direct route to market.

Scotland, United Kingdom

Key Duties and Responsibilities:• To deliver excellent customer service.• To ensure assistance passengers are handled in accordance with the Civil Aviation Authority and airport standards.• To be fully competent on manual/automated check-in & boarding.• To ensure compliance with Department for Transport / Civil Aviation Authority (CAA) regulations.• To ensure compliance with all company and departmental policies and procedures.• To be fully compliant with all customer airline policies and procedures.• To report any accidents or incidents.• To comply with UK Border Force Immigration requirements.

• Support Tutor for Strathclyde Regional Council and North Ayrshire Council, tasked with the delivery of a modern language programme aimed at providing primary school teachers with the necessary tools and skills to teach French. • Set up and ran self-employed business teaching French to Primary School children.