Christophe Even Email & Phone Number

Sophia Antipolis

Sophia Antipolis France

CONDUENT : Company ranks 500 of US companies – 90,000 employees specializing in outsourcing.Responsibilities: Development and management of a 350-person Call Centre in Sophia Antipolis, Management of technical incoming calls for French-speaking customers of an American client.• The recruitment of a new operational manager, the evolution of staff to the position of managers of support services to restore the confidence of employees: improvement in the rating of the employee survey from 37% to 65% of staff who recommend the company and decrease of 21% of sick leave.• Improved management, training, monitoring and follow-up have reduced site turn-over: annual attrition has increased from 100% to 74% in 10 months.• Put in place sanctions and motivation plan to retain the best elements which has improved the quality of the content of the calls, to move from the last site in the Europe ranking to the 1st in 5 months with congratulations from Conduent and the Client.• An increase in recruitment and a better quality of service has resulted in revenue increasing from 580KE to 980 KE in 10 months, an increase of more than 67%, the margin increased by 12%.

Monaco

Responsibilities: Creation of the internal back-office (recruitment of the entire team), Management of complaints all channels, VIP and General Management as well as related reporting, interface between commercial services and production• Implementation of customer request processing methods: Creation of all internal back office processes, management of more than 1000 monthly acts• Branding, corporate reputation and litigation: 50% decrease in sales volume (240 KE per year at 120 KE) and no customer legal disputes during the entire period.

Antibes (06)

In charge of the creation and implementation of the Franchise: recruitment and management of the team• Sales of 400 KE, up 6% each year: 50th of the national 500 point of sale.• Prospecting and increasing market share: Professional Customer Development, more than 30% over the period.

Boulogne-Billancourt Area, France

In charge of two projects:• The implementation of Interactive Terminals for the management of requests by customers at the point of sale (Testing platform for the future CRM)- Creation of a new business model and a new strategy for Customer Relationship at the Point of Sale: 20% reduction in costs over 1 year compared to traditional telephone management.• Implementation of quality monitoring of key Company projects- Lead the audit of the company’s strategic projects and solve problems constructively- Training (100 people trained), change management for unified project management, and project reviews (35 written reviews, better economic efficiency of future projects completed).

Issy Les Moulineaux

In charge of team management at Call Centres and recruitment - Management of 40 people, recruitment and optimization of Human Resources: low turn-over.• Develop performance and objectives.

Post-Graduate Diploma, Management And Economy Of The Environment

Diploma thesis: Alternative Techniques in Rainwater Sanitation, Economic Rainwater Management in Development Projects.

Managerial Training

Activities and Societies: Acquisition of the main communications tools and the attitudes-keys for successful and better.

Ba And Ma, Town Planning

Dut, Civil Engineering