Christophe Caso, Csm Email & Phone Number

Phoenix, AZ

• LED A TEAM OF 15-20 DOCTORAL ADVISORS RESPONSIBLE FOR ADVISING, ENROLLING, AND ENSURING THE SUCCESS OF DOCTORAL STUDENTS ON THEIR JOURNEYS TO COMPLETE THEIR DOCTORATES.
• Established an environment of trust, holistic development, maintaining work-life balance, nurturing a passion for expertise, and fostering career growth. Notably, the average tenure of a Doctoral Advisor on my team.
• Identified and eliminated impediments by regularly reviewing interactions between my team members and their students. These reviews guaranteed that students received essential notifications, pertinent documents, and.
• Implemented feedback loops by facilitating weekly one-on-one sessions with Doctoral Advisors. These sessions involved coaching on observed interactions and monitored their well-being.
• Drove interdepartmental collaboration and a culture of continuous improvement by initiating a weekly leadership forum. Here, leaders from various sections within the doctoral division collaborated to enhance.
• Drove performance by ensuring team awareness of Doctoral Division objectives, aligning team goals with these objectives, and closely monitoring metrics to gauge and ensure success. This approach resulted in a notable.

• Managed the Admissions Department consisting of the Admissions/Enrollment team, the Student Finance team and the Site Specialists/Academic Counselors team.
• Increased revenue while improving customer satisfaction through staff training and better resolution system.
• Created a higher level of communication between teams in the US and abroad.

Tempe, Arizona

• Consistently Exceeded expectations per the University of Phoenix standards as a Counselor (Top Rookie award) and as a Manager (multiple performance awards).
• Lead the first team in the International Division that was created with only new hires and took this team to the top of the rankings of the Division within 6 months (number of enrollments per counselor, retention.
• Accepted and rose to the challenge to leave top team to lead and improve lower performing team and turned this team into a top team within 4 months.
• Co-founder of the Division Specialist International position and original member of the International Division Mentoring and Coaching Leadership Team.
• Nurtured the lowest turnover rate of the Division.

Saint Paul, Minnesota

• Developed and taught computer system courses for nationwide audience of State workers (data analysis, database management, reporting, web design) through physical and online classrooms.
• Designed and managed website portal for Training Center of Minnesota.
• Managed and instructed for virtual computer seminars.

Mba, Business / Management

Incomplete - On Hold

Bs, Education & Sports Science