-Support operations and maintenance of Momentum® ERP financial collections system at Securities and Exchange Commission (SEC), ensuring seamless functionality, workflow, and integration with OpenText Information Management and Pentaho Business Analytics.-Conduct end-to-end system testing and troubleshooting, identify and resolve defects to enhance reliability and minimize downtime.-Utilize SQL to troubleshoot system defects and design custom reports, providing data-driven insights for key business decisions.-Provide customer support, create and manage JIRA tickets for defects, enhancements, and testing documentation.-Collaborate with stakeholders to gather requirements and create functional design documentation for system enhancements.

-Responsible for configuration and testing of the Momentum® ERP implementation at US Department of Veterans Affairs (VA).-Developed an in-depth understanding of client use cases and business requirements, translated insights into current and future state Microsoft Visio process flows, JIRA user stories, and test scripts.-Live demonstrated draft process flows to client, analyzed gaps between current and future state solutions.-Configured several key functional areas, including accounts receivable, accounts payable, budget formulation-to-execution, general ledger, system security, and general system operations. -Worked closely with accounting and technical SMEs to ensure end-to-end process flow accuracy and capture capabilities of the Momentum® ERP product and its interfaces.-Demonstrated competence in testing financial transactions, interface validation, workflow functionality, batch processing, user permissions, general ledger configuration, and reference data management.-Conducted unit, integrated system (IST), regression, and user acceptance testing (UAT) to ensure functionality of final product.-Developed comprehensive training materials to facilitate end user adoption of final product and presented informative training sessions for end users.-Proficient in utilizing Secure File Transfer Protocol (SFTP) for secure data exchanges between product environments.-Attained proficiency in SQL and database management through formal training in Momentum® ERP. -Acquired Scaled Agile Framework (SAFe) 5 Practitioner certification while playing a key role in a cross-functional agile team. -Secured Veterans Affairs public trust clearance, reflecting a commitment to integrity and adherence to security standards.

-Supported the maintenance and enhancement to the Provider Enrollment Chain and Ownership System (PECOS) for the Centers for Medicare and Medicaid Services (CMS).-Actively participated in client meetings to elicit system requirements, conducted demos for new change requests, updated system functional documents for release to production, designed system enhancements, and completed user acceptance testing.-Presented a mock request for proposal (RFP) response to the US Department of Veterans Affairs, offering expertise in advanced analytics technologies.

-Contributed to a transformative chatbot project leveraging artificial intelligence (AI) within Pfizer’s Legal Division. The initiative aimed to empower employees with the ability to identify specific expertise among division members. -Conducted thorough testing and verification of the chatbot system across diverse search categories and questions, ensuring the system's reliability and optimal performance for end-users.