Christopher Gorman Email & Phone Number

Santa Ana, CA, US

Wellesley, Massachusetts, US

• As Nuvolo's Sr. Solution Architect, I skills and industry experience delivering client-focused solutions to drive operational quality and excellence within our consulting and implementation services. Aid our clients by.
• Discover, design and implement Nuvolo solutions leveraging current and new ServiceNow features
• Drive client workshops and lead process design and analysis exercises
• Build credibility and trust with business partners to unveil complexities and nuances of the business and its processes
• Delivers presentations to business partners focusing on takeaways and answering questions clearlyArchitect, develop and maintain ServiceNow installations and future upgrades
• Architect, develop, and transform our clients from legacy solutions to their new ServiceNow platform-based solution

Newport Beach, California, US

• Managed, designed and delivered ServiceNow platform, aligning with firmwide strategy and evolvingbusiness needs.
• Implemented multiple platform modules, including ITSM, ITOM, CMDB/asset management andApplication Portfolio, resulting in increased visibility and improved management of organizational assets.
• Increased end-user usage from solely Technology to include the entire organization (4500+ users).
• Oversaw third-party implementation of HRSD Case and Knowledge Management, resulting in thefirmwide adoption of a modern case management solution, improving improved employee satisfaction.
• Designed, implemented, and managed new Application Onboarding request process, providingincreased transparency and a streamlined approval process.
• Developed and implemented an organizational data taxonomy and inventory, adherent to ServiceNowCSDM (Common Service Data Model).

Newport Beach, California, US

• Application SME responsible for delivering a new and sustainable ServiceNow implementation
• Implemented and deployed “greenfield” ServiceNow to entire organization.
• Implemented CMDB and Service Mapping to populate enterprise CMDB aligning 500 applications to theirrelated infrastructure, including a custom process-based solution that worked in tandem with ServiceNow’soff-the-shelf.
• Designed and developed hardware asset management solution, facilitating over 10,000 hardware requests,resulting in improved hardware asset management and related processes.
• Maintained Applications-Capability map, including links to applications and infrastructure, maturing thefirm’s Application Management.
• Developed lightweight bespoke applications for non-ITSM tasks (Data Quality and Legal tasks)

Long Beach, California, US

• Manager, Applications (ServiceNow) 2017 – 2018
• Managed technical development and operations teams for ServicaNow
• Led development of large-scale platform integrations with Sailpoint and xMatters
• Configured ServiceNow event management, driven by major Splunk integration.
• Managed stewardship of the platform across an organization of 20,000+ employees

Long Beach, California, US

• Implemented Molina ‘iServe’ to an IT department of 2000+ users
• Managed a SOAP-based integration between ServiceNow (incident) and CA SOI (event aggregator), routinghundreds of incidents per day to appropriate assignment groups
• Led proof-of-concept and eventual implementation of ServiceWatch (now Service Mapping), populating the enterprise CMDB for critical “tier 1” applications

Long Beach, California, US

Enterprise application monitoring with CA Wily Introscope. System and application administrator on various infrastructure applications including Attunity, OpenConnect WorkiQ, Symantec Altiris.

Bachelor Of Science (B.S.), Computer Science

Education record