With over 10 years of experience in ServiceNow implementation, management, and design, I am a passionate and driven VP, ServiceNow Infrastructure Engineer at PIMCO, one of the world's leading fixed income managers. I have a strong background in computer science, application monitoring, performance monitoring, and infrastructure, and I enjoy solving complex problems and delivering innovative solutions that align with the firm's strategy and business needs. I am motivated by the mission of PIMCO to help millions of investors achieve their objectives, and I value the culture of excellence, collaboration, and diversity that PIMCO fosters.In my current role, I manage, design, and deliver the ServiceNow platform, implementing multiple modules, including ITSM, ITOM, CMDB/asset management, and Application Portfolio, resulting in increased visibility and improved management of organizational assets. I increased end-user usage from solely Technology to include the entire organization (4500+ users), and oversaw the third-party implementation of HRSD Case and Knowledge Management, resulting in the firmwide adoption of a modern case management solution and improved employee satisfaction. I designed, implemented, and managed a new Application Onboarding request process, providing increased transparency and accountability for application owners and stakeholders. I've leveraged my skills in CMDB Discovery, Service Mapping, and Asset Management to support other projects and initiatives across the firm, contributing to the optimization and transformation of PIMCO's technology and operations.