Christopher A. Johnson Email & Phone Number

Newport News, Va, Us

Newport News, Va

 Installation of Application Software User Data Migration Resolve Service Request Resolution of Software/OS issues Image laptops / desktops  Resolution of Network Issues  Application issue resolution BIOS Configuration Use of desktop remote software Set up student training and assist in laptop training New Systems Deployment

Hampton, Virginia

Printer Configuration (local and network)Image desktop / laptopComplete tickets Assemble desktopIMACVirus MitigationRemote into client's machine to fix issuesUnlock / Change passwords

15 Exchange Pl Suite 500, Jersey City, Nj 07302

Migrate systems from Windows 7 to Windows 10 using CPMigrate Image Desktop/Laptop computersConfigured BIOSInstalled new systems (Hot Swap)Installed local printersTest systems for application conformityConfigured desktop/laptop systems to end user confirmationDocument systems (complete/incomplete)

Fort Monroe, Va

• Installation and Maintenance of Local and Network Printers• Twain Scanner Configuration in workgroup architecture• Resolution of signature and certificate issues• Resolution of Software/OS update issues• Image laptops/desktops• Resolution of E-Sign Issues• Break/Fix, IMAC• Resolve Service Request (Proprietary Software)• Resolve all technical issues

|Hp Contract - Newport News, Va

• Answer phone• Give answers to technical issues• Connect users to portal for assistance (connect to customers computers remotely)• Run tools on customers computers• Address viruses, Malware, and other issues• Help customers to connect online• Walk customers through restores (to earlier dates)• Walk customers through system resets (recoveries)• Document issues and resolutions• Address printer issues

|Allstate - Hauppauge Ny And Brookhaven Ny

• Desk Side Support (face to face support)• Assemble Desktop Computer Systems • Printer maintenance / configuration• Configure software and settings; MS Office 2010 (Outlook)• Hard Drive scrub• Data Migration of user profiles from XP to 7 Professional• Asset packaging and return

|Underwriters Laboratories - Melville, Ny

• Phone support of technical issues specific to desktop and printer software/hardware• Desk Side Support (face to face support)• SCCM• Assemble Desktop Computer Systems and POS Systems. • Image laptops for deployment• Printer maintenance / configuration• Configure software and settings; MS Office 2010 (Outlook)• Break/Fix; Hard Drive scrub• Data Migration from user profiles• Test specific applications for functionality

|(Multiple Contracts) - Long Island, Ny

• Phone support of technical issues specific to desktop and printer software/hardware• Desk Side Support (face to face support)• Trouble Ticket Documentation• Assemble Desktop Computer Systems and POS Systems. • Setup and tested wireless POS systems• Follow documentation for implementation and configuration of wireless POS systems for Target Stores (POS System – Dell Laptop/Tablet; POS Software; Bar Code Reader; Credit Card Scanner)• Help Desk Support (phone support)• Assemble Desktop/Laptop Computer Systems• Software Installation; MS Office 2010• Software/ Hardware Configuration; Printer configuration• IPOD, IPAD, and Android Configuration for Exchange (Outlook 2010)• Issue Resolution

Greater New York City Area

• Assemble Desktop Computer Systems and POS Systems. • Connect local printers and scanners. • Assurance Support (Desk-side and Phone Support).• IP Workstations and printers. • Assist clients with technical issues concerning software/hardware. • Physical memory upgrades to laptop and desktop systems. • IT systems decommission including hard drive scrub.• Image Desktop/Laptop Computer systems.• Network Printer setup, and Network Drive Mapping. • Configure dual monitors. • Configure Microsoft Office 2003, 2007 with Outlook. • Configure Laptop computer systems and docking stations as well. • Windows 7 migrations and deployments.• Used Remedy to track and document calls

Greater New York City Area

• Phone support for systems that were moved during realignment of network segments. • Perform survey of various floors, clinics, and areas.• Determine what equipment is available and will be changing. • Patch server if necessary. • Move equipment to new line supporting new IP Segment –ensure equipment set to use DHCP. • Set equipment that is to be on private network with new private IP Address. • Compare visual survey with SMS list and switch list to ensure all equipment is included in move. • Request new IP Addresses and other support work from various teams through Remedy. • Intermittent LAN/WAN and Client /Server issues.

|Hewlett Packard - New York, Ny

• Direct Lead Techs.• Coordinate Walkthroughs and Wall-to-Wall Surveys for nationwide migration project. • Phone Support with customers and technicians on deployment of machines and logistic surveys. • Train new employees on survey process. • Phone support for pre and post deployment issues.