Christopher Judd Email & Phone Number

Chapel Hill, NC, US

• Developed and nurtured customer relationships, becoming a trusted partner and driving value from Observability and adoption of the New Relic Platform
• Managed proof of concept engagements (PoCs), product demonstrations, and presentations to C-level executives
• Partnered and engaged with customers. Created and delivered AIOps and DevOps solutions, technical materials, education and hands-on enablement sessions
• Mentored and trained team new hires
• Collaborated with Product Management and Engineering on product issues and feature requests, helping drive value for special use cases
• Managed customer expectations on product issues and facilitated relationships between customer and support

• Partnered with and managed customer relationships
• Created 3rd party plugins (JavaScript, REST) for integration with DX Operational Intelligence Service Analytics, Topology, and Correlation
• Designed and delivered SaaS and on-premise AIOps and DevOps solutions, including traditional, cloud based, and hybrid environments
• Specialized in DX Platform technologies, including DX Application Performance Management (APM), DX Operational Intelligence (OI), and DX Application Experience Analytics (AXA)
• Created 3rd party plugins for integration with DX Operational Intelligence Service Analytics, Topology, and Correlation

• Managed customer relationships and delivery of the DX SaaS Platform
• Designed and implemented a variety of on-premises solutions, from basic installation and upgrade with knowledge transfer to highly available hot sites, hardware migrations, and datacenter migrations
• Oversaw integration with CA applications and third party solutions, often creating custom plugins and extensions
• Specialized in CA Application Performance Management (APM), CA Application Experience Analytics (AXA), CA SiteMinder, and CA Client Automation (formerly ITCM)
• Participated on many ‘Tiger Teams’ covering topics from customer success to solution architecture review / recommendation
• Worked on the product installer team for DX AXA

• Engineered, tested, implemented, and documented enterprise standard configuration for all Windows server OSs/Components: Windows Server 2003, Windows 2000 Server, Windows NT, Windows IIS Server, Windows Terminal.
• Administered Terminal Services environment operating in a network load balanced cluster and two-factor authentication with Windows local account and RSA SecurID token)
• Administered Cisco Secure ACS for Windows remote authentication servers for production VPN environment.
• Managed migration from Cisco Secure ACS for Windows NT – v2.6 to Cisco Secure ACS for Windows (2003) - v4.0.
• Performed vulnerability scans of hosting servers
• Tested and implemented software. Some examples: --- Harris STAT Guardian Vulnerability Management Suite--- MS Terminal Services/Remote Desktop Client--- Wireless Networking using Cisco Switches / Access Points / VPN /.