• Developed and nurtured customer relationships, becoming a trusted partner and driving value from Observability and adoption of the New Relic Platform• Managed proof of concept engagements (PoCs), product demonstrations, and presentations to C-level executives• Partnered and engaged with customers. Created and delivered AIOps and DevOps solutions, technical materials, education and hands-on enablement sessions• Mentored and trained team new hires• Collaborated with Product Management and Engineering on product issues and feature requests, helping drive value for special use cases• Managed customer expectations on product issues and facilitated relationships between customer and support• Assisted customers with custom tool creation using New Relic’s Programmability feature (ReactJS and • NodeJS), increasing the value of their collected Observability data with additional custom views• Integrated and monitored customers’ AWS, GCS, and Azure cloud services and resources• Guided customers as they migrated monitoring of on-prem hosts and services to the cloud• Assisted customers with creating and troubleshooting Synthetic Monitors (Selenium JavaScript WebDriver and NodeJS)• Supported customer automation efforts using Terraform and config management tools like Ansible, Chef, and Puppet

• Partnered with and managed customer relationships• Created 3rd party plugins (JavaScript, REST) for integration with DX Operational Intelligence Service Analytics, Topology, and Correlation• Designed and delivered SaaS and on-premise AIOps and DevOps solutions, including traditional, cloud based, and hybrid environments• Specialized in DX Platform technologies, including DX Application Performance Management (APM), DX Operational Intelligence (OI), and DX Application Experience Analytics (AXA)• Created 3rd party plugins for integration with DX Operational Intelligence Service Analytics, Topology, and Correlation

• Managed customer relationships and delivery of the DX SaaS Platform• Designed and implemented a variety of on-premises solutions, from basic installation and upgrade with knowledge transfer to highly available hot sites, hardware migrations, and datacenter migrations• Oversaw integration with CA applications and third party solutions, often creating custom plugins and extensions• Specialized in CA Application Performance Management (APM), CA Application Experience Analytics (AXA), CA SiteMinder, and CA Client Automation (formerly ITCM)• Participated on many ‘Tiger Teams’ covering topics from customer success to solution architecture review / recommendation• Worked on the product installer team for DX AXA• Created many automation tools for asset management and software delivery

• Engineered, tested, implemented, and documented enterprise standard configuration for all Windows server OSs/Components: Windows Server 2003, Windows 2000 Server, Windows NT, Windows IIS Server, Windows Terminal Server, MS Services for NFS, Windows Hotfixes and Service Packs• Administered Terminal Services environment operating in a network load balanced cluster and two-factor authentication with Windows local account and RSA SecurID token)• Administered Cisco Secure ACS for Windows remote authentication servers for production VPN environment.• Managed migration from Cisco Secure ACS for Windows NT – v2.6 to Cisco Secure ACS for Windows (2003) - v4.0.• Performed vulnerability scans of hosting servers• Tested and implemented software. Some examples: --- Harris STAT Guardian Vulnerability Management Suite--- MS Terminal Services/Remote Desktop Client--- Wireless Networking using Cisco Switches / Access Points / VPN / TACACS+ / etc., --- Center for Internet Security (CIS) - Windows 2003 Server Security Benchmarks• Worked with application developers to research, review, and submit Intranet / DMZ firewall change requests• Used VB.net/VB script to:--- Automate clean-up of outdated / unused EPA Remote Administration ‘jump box’ server users. Script highlights: activity reporting w/email notification, user deletion based on password age / logon history / account status, temporary archiving of deleted user info--- Automate creation of 3000+ Cisco Secure ACS TACACS users for migration of EPA SecuRemote remote VPN system from Cisco Secure ACS for Windows NT – v2.6 to Cisco Secure ACS for Windows (2003) - v4.0. (Users could not be cleanly migrated between versions of ACS software)--- Automate daily testing/implementation of Symantec Antivirus pattern file--- Create a Windows Installer package for the security team’s inventory tools