Christopher Karam Email & Phone Number

Canada

Ottawa, Ontario, Canada

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Ottawa, Ontario, Canada

IT Infrastructure Operations Technical Advisor | Operations Management | SSCInnovative and strategic approaches to problem-solving, incident management, senior stakeholder relations, business process & operations engineering. My team assesses and resolves high and critical IT incidents using critical thinking, technical analysis, team and resource management, strategic planning and execution to restore critical business applications for the Government of Canada.Offering continual service improvements for the Canadian Government's centralized IT departments, clients, and citizens using expertise in ITIL, technical analysis, operations management, leadership, and project management oversight.Coordinating the resolution of IT infrastructure-related incidents occurring across Canada.Engaging in contingency briefings with the executive CIO board under Elections Canada.Engineering new divisional processes and reporting documents to be sent to senior executives, directors, stakeholders, and service providers nationwide.My division solidifies client and business relations with an optimal, undisrupted quality of service and a continual delivery of service improvements for all IT clients of the Government of Canada.Technical reports, documents, and briefing notes are supplied for our Operations Board meetings - taking place with departmental heads, directorates, presidents, assistant deputy ministers, directors, & managers.Working in Incident Coordination requires a breadth and depth of knowledge of:- Technical writing & reporting to Senior Management and Stakeholders- Innovation- Strategic approaches to problem solving- Networking & IT infrastructure- Programming & troubleshooting- Microsoft Word, Excel, Access, OneNote, & Outlook- Cross-Functional Team Management- Process Engineering- Service Level Agreements- Firewalls & Network & internet security- WAN/LAN- Oracle & SQL- Logistics- Telecom network architecture- Analytical & critical thinking

Ottawa, Canada Area

IT Infrastructure Operations Leader | Operations Management | SSCInnovative and strategic approaches to problem solving, incident management, senior stakeholder relations, business process & operations engineering. My team assesses and resolves high and critical IT incidents using critical thinking, technical analysis, team and resource management, strategic planning and execution to restore critical business applications for the Government of Canada.Offering continual service improvements for the Canadian Government's centralized IT departments, clients, and citizens using expertise in ITIL, technical analysis, operations management, leadership, and project management oversight.Coordinating the resolution of IT infrastructure-related incidents occurring across Canada.Engaging in contingency briefings with the executive CIO board under Elections Canada.Engineering new divisional processes and reporting documents to be sent to senior executives, directors, stakeholders, and service providers nation-wide.My division solidifies client and business relations with an optimal, undisrupted quality of service and a continual delivery of service improvements for all IT clients of the Government of Canada.Technical reports, documents, and briefing notes are supplied for our Operations Board meetings - taking place with departmental heads, directorates, presidents, assistant deputy ministers, directors, & managers.Working in Incident Coordination requires a breadth and depth of knowledge of:- Technical writing & reporting to Senior Management and Stakeholders- Innovation- Strategic approaches to problem solving- Networking & IT infrastructure- Programming & troubleshooting- Microsoft Word, Excel, Access, OneNote, & Outlook- Cross-Functional Team Management- Process Engineering- Service Level Agreements- Firewalls & Network & internet security- WAN/LAN- Oracle & SQL- Logistics- Telecommunication network architecture- Analytical & critical thinking

Ontario, Canada

Credit Officer | Credit and Lending | TD Canada Trust CorporateHighlights: ✅ Leading in sales quotas by 183% for 2 consecutive quarters.✅ Won 3 internal sales rewards, tied to feedback and revenue performance.✅ Customer satisfaction score and feedback rating of 9.4 /10.✅ Serviced and helped resolve financial needs for over 1000 clients.✅ Increased customer reliability metrics in regards to their perception of TD Bank.Lead in group meetings and contribution to the increase in sales revenue for the Credit Card andUnsecured Lending business sector under TD, creation of new sales strategies, as well as thedevelopment and implementation of new products.Financial analysis and banking-related solutions for personal capital management, wealthbuilding plans, business loans, and credit worthiness assessment. Using financial modeling skillsand valuation analysis.Assessing customer and business profiles to offer risk-adjusted lending opportunities. Reviewing credit worhtyness through equifax profiles, local bank scores, FICO scores, and central bank interest rates. Offering banking products and liquidity to satisfy customer and enterprise lending needs - with respects to the provisionments by provincial and federal Government banking laws.Coordinating with TD Anti-Money Laundering and TD HR, by reporting and identifying suspiciousbanking activity relating to all forms of fraud, money laundering, terrorism financing, and theprevention of other criminal activities.Substantial experience with MS-Office programs (Excel, Word, Access, and Outlook), and MSDOSbanking/accounting systems.

Working at McDonald's really taught me the basics of proper work ethics and core customer service skills.Having worked in leadership positions really gave me a great foundation of skills such as delegation and allocation of resources.After the 2 and a half years at my time at McDonald's, I've gained a lot of experiences and skills that I would not have developed anywhere else during that period of time.Having been the only employer to take me in having no prior work experience, I'm to this day very grateful for the opportunity.