Christopher Martinez Email & Phone Number

• Nurtured customer relationships for an iPaaS company, enabling enterprise customers like Walmart, BMC, Nikon, Goodwill, and Wounded Warrior Project to seamlessly connect multiple databases.
• Handled a $MM book of business maintaining a 97% customer retention rate, and cross-sell and upsell efforts amounting to $168K.
• Onboarded 10+ new customers, guiding them through a 1-month process including learning the product, building the implementation, and user acceptance testing, culminating in successful go-lives
• Earned MVP of The Quarter among 12 CSMs, showcasing a perfect record of account retention, accomplished through proactive check-ins, ensuring clients received value, and regular updates on product features
• Achieved 152% growth in a customer's annual recurring revenue by addressing open support tickets and fostering trust, enabling the identification of opportunities to double licensing based on the client's roadmap and.

• Managed projects for a Tech Consulting Company, serving industry giants such as Microsoft,Amazon, and Meta; managing up to 10 projects with values exceeding $100k and acumulative book of business of $3M
• Led a team of 4 creatives including copywriters, designers, developers to provide enterpriseclients with marketing assets such as e-books, whitepapers, and website rebuilds andstrategic product recommendations
• Met deadlines via timeline management, task prioritization, and budget ownership

Bentonville, Arkansas, United States

• Managed CPG-focused marketing projects for major clients, such as Mondelez International with renowned brands like Oreos, Chips Ahoy, and Sour Patch Kids, amassing a remarkable revenue of $26.58 billion
• Orchestrated the creative direction of online and in-store $2.7M advertising campaigns involving collaboration with internal designers and the Mondelez marketing and sales department, engaging the massive Walmart.
• Managed a $3 million budget for in-store demos for a daily store traffic of 26K clients, aligning strategies with other CPG companies such as Kuerig Dr. Pepper, Hershey, and Nestle to develop mutually beneficial demos.
• Demonstrated an in-depth understanding of the brand and industry knowledge to provide strategicrecommendations such as strategic partnerships with other brands for over 50 Mondelez SKUs

Rogers, AR

• Managed highly visible projects on a daily basis providing risk assessment, tracking milestones and deliverables, and communicating project status in order to reach 100% execution.
• Worked cross-functionally with operations, analytics, and sales to collect data for accurate ad hoc reporting and efficient project execution.
• Utilized Microsoft Office Suite to convert raw data into aesthetically pleasing formats and slides in order to present clients with a full story of project results.

Rogers, Arkansas

• Established and maintained databases accurately through a multitude of systems in order to create and support demos in 596 Sam's Club locations.
• Analyzed and forecast demo data in the appropriate planning & billing systems to ensure optimum execution.
• Supported $58MM in demo sales with an average lift of 89% for freezer/cooler categories in FY18.
• Facilitated daily communication with internal/external teams to solve business and customer related issues.

Bentonville, Arkanasas

• Analyzed and processed dotcom related returns across all Sam's Clubs in order to find opportunities for effective item level maintenance.
• Produced consistent and accurate KPIs that led to discovery of $9 MM worth of previously unsupported claims.
• Reviewed supplier claims and compared against vendor agreements to award or deny said claims.
• Trained departments on updated systems and procedures to streamline processes and maximize item level management.

Bentonville, Arkansas

• Developed and directed high profile, cross-functional special projects - identifying scopes of work, cost estimates, and budget approvals – for 13 Walmart US Stores at a spend of $419,906 prior to major deadline.
• Analyzed and tracked life safety and compliance remodel scope maintenance items, providing follow up and weekly reporting to ensure completion of highly visible work orders.
• Developed standard operating procedures to ensure business consistency and business contingency.
• Initiated reporting for Facilities Maintenance scopes of work to be communicated to individual Remodel stakeholder teams for 398 Walmart US Remodels.
• Negotiated pricing and simplified vendor population for the Vendor Consolidation Program which impacted 25% of the Walmart US fleet.