Major Responsibilities;I sell Human Capital Management software to make critical decisions and meet quotas as well as discover B2B clients' pain points and offer SaaS HCM platform as a solution. I collaborate with relationship management team on complex client service opportunities to effectively solve complex problems and deliver suitable solutions.Key Deliverables;• Improved customer satisfaction by determining and fulfilling client needs.• Identified and retained clients for life by negotiating on upsell addendums.• Met quota by sharing SaaS experience and knowledge in human capital management space.• Upgraded CRM with relevant client notes for better knowledge and understanding of customers.

Major Responsibilities;I was hunting new business (unified communications/SaaS) while farming revenue with existing clients in B2B space. I have implemented best practices with Northeast Region based on sales performance as well as applied Salesforce software to precisely forecast, track, and report progress. I have determined leads and closed sales deals with existing clients while guiding B2B employees on new Dropship sales flow in interaction with Microsoft.Key Deliverables;• Increased revenue by exceeding sales targets and negotiating contracts.• Winner's Circle; Achieved top 10% of all account executives' B2B sales at 132% of quota in 2018.• Enhanced cost savings by monitoring SaaS sales including Cloud, Security, and Google platforms.

Major Responsibilities;I was serving as a public spokesperson locally and nationally while assisting employees in exceeding professional goals by formulating and implementing development plans. I have reviewed and coordinated employee schedules while organizing roles and duties. I was supervising employees during day-to-day tasks and provided exceptional customer support in escalated situations.Key Deliverables;• Winner's Circle 2015 with top 10% of locations in nation.• Facilitated expansion of business by analyzing selling skill gaps.• Accomplished 120% quota by mentoring a team of more than 20 sales representatives.• Nominated for representing Verizon in live interviews for Baltimore's news channel.Retail Sales Supervisor / Retail Sales RepresentativeMajor Responsibilities;I have trained and developed staff into well-rounded sales professionals and back-end operations specialists while offering wireless workshop presentations to train customers on use of new technology. I was maintaining merchandising up to date by controlling location's physical inventory.Key Deliverables;• Met and surpassed growth and revenue quotas by leading and encouraging a small sales team.• Maximized sales by delivering personal and small to medium business consumers optimal mobile solutions.Additional experience as a Device Specialist at Verizon Wireless, Columbia, Maryland