Led strategy and development of and launched multiple new sellable solutions for a People Analytics and Planning platform used by 15k+ customers. Managed and executed on all parts of the go-to-market lifecycle including requirements, design, technical build, packaging, and pricing. Coordinated multiple teams to ensure delivery, including application development, product management, marketing, sales enablement, and solution consulting. Unearthed market opportunities and transformed solutions to meet those demands by addressing specific market problems and by providing more value via “best practices” content.

Built, managed Workforce Planning & Analytics functionality, supporting international operations for multiple business units in a through a period of tremendous growth, org re-designs, and uncertainty. Oversaw development of workforce analytics platform, staffing governance routines, staffing models, and capacity tracking tools. Routinely partnered with and influenced C-level senior management and HR Business Partners on talent management and acquisition activities.

Built and managed Workforce Analytics and Planning functionality for 20k+ FTE, supporting international operations for multiple business units in a complex, transformative, and growth state. Oversaw development of a workforce intelligence platform, major re-org planning, governance routines, staffing models, and capacity tracking tools. Routinely partnered with and influenced C-level senior management for FedEx Logistics on workforce strategy activities. Developed close relationships with HRIS and HRT teams throughout impactful HR System projects such as conversion to Workday.

A senior-level position overseeing Capacity Planning for Highmark's Clinical Services unit and related business areas.

Oversees staff supply planning, modeling, and capacity-related activities for mortgage servicing units.

Oversees operations and support groups within a large inbound and outbound multi-site call center, including Workforce Planning and Management, Performance and Management Reporting, and Dialer Administration.

Managed customer service, document management, and patent services operations.

Various management positions supporting Telephony and Internet Services, Call Center Customer Service/Billing/Repair, and Workforce Management. Played a significant management role in buildout and management of a new provisioning center.