Christopher Ackerley Email & Phone Number

San Antonio, Texas, United States

-Work full time while attending University of Texas at San Antonio full time in their College of ScienceBachelor's Degree in Computer Science program with a 3.77/4.0 GPA in Computer Science courses.-Overnight Security Guard position, patrol property to monitor for overt criminal activity, smoke and fire, ormedical alarms.-Provide the perfect living space for Army Residence Community residents by working in unison with theResident Services and Nursing teams. Create daily strategies and assign tasks at the team level to maintainrecurring assignments and maneuver urgent missions.

San Antonio, Texas, United States

-Acted as remote security and surveillance by responding to video alarms from over 200 locationsnationwide. Process events and set outcomes to parse events for suspicious activity, unauthorized site access,and overt crime.-Worked with ticket system to process and troubleshoot desktop, software, and server issues. Create incidenttickets and forward to departments when unable to resolve personally. Otherwise, diagnose, resolve, andconclude tickets.-Query remote servers and cameras as part of network diagnostics and troubleshoot connectivity issues. UsePowershell scripting to diagnose potential issues and determine if remote resolution is possible. Otherwise,communicate with remote site management to relay issues and begin ticketing process.-Acted as Customer Service Representative for customers in relation to site monitoring services and helpdesk issues. Provide the best service and ensure a quality experience. Respond to inquiries and searchdatabase for pending tickets and previous calls. Create new tickets in relation to calls received or updateexisting tickets when able.

Selma, Texas, United States

-Security officer for gaming company. Worked as dispatcher, maintaining log of events for the evening.Acted as Customer Service Representative in addition to dispatcher duties. Fielded and answered calls fromcustomers providing the best service and directing calls when otherwise unable to provide a resolution.-Other duties include security officer responsibilities such as security patrol, gate monitoring, horse intake,and other security posted positions.-Worked as Team lead for a small team of overnight security officers, with added responsibilities of creatingschedules, equipment maintenance and repair, and other managerial duties.