Maintain expert product knowledge to assist customers with questions/concerns & help them make the best choice for their home entertainment needs. Responsible for over 1.5 Million dollars in sales Proficient in Microsoft Office Manage returns, exchanges Train and oversee new hires as team lead effectively ensuring a high level of customer service.

Problem solved to enhance the customer experience. Store keyholder. Trained incoming staff on sales process and company direction.

Answering phones and making direct calls to insurance companies.Processing appeals, and claims with major insurance brokers.Operate numerous computer systems, while processing information from medical files to claims forms.