Christopher Alcorn Email & Phone Number

Palo Alto, Ca

 Coordinate and delivered end-user training to develop and maintain staff competence in the use of EPIC software with a focus on Ambulatory, Beacon, and Dragon Voice Recognition software. Conduct instructor-led trainings in classroom settings as well as custom tailored on-site training.  Train, mentor, and coach at least 32 students at a time at least 3 times per week for a total of 3 weeks out of a month. Function as Education Lead for clinic implementations; achieved 5 successful implementations of the Epic software systems at newly acquired ambulatory clinics.  Develop eLearning curriculum, story board, video and audio recordings for presentations. Successfully developed and executed 6 eLearning’s that replaced a four-hour class which reduced time lost as well as overall cost.  Review, edit, and approve all organizational communication for Ambulatory clinics. Collaborate with Ambulatory, Beacon, and Dragon analyst teams to provide troubleshooting and problem resolution.  Identify, review, and develop supplemental education resources for Epic software upgrades.

Greater Seattle Area

Coordinate and delivered end-user training to develop and maintain staff competence in the use of EPIC software with a focus on Ambulatory, Cadence and Prelude. Conduct instructor-led trainings in classroom settings as well as custom tailored on-site training.  Collaborate with Cadence analyst teams to provide troubleshooting and problem resolution.  Design training strategy. Design primary and supplemental curriculum. Build and maintain master training environment. Manage implementation training schedule. Identify, review, and develop supplemental education resources for Epic software upgrades.

Provided ADT and Cadence Super User and End User trainingProvide ADT and Cadence Go Live Support for various sitesWorked closely with Principal Trainer and clinical staff to develop curriculum for supplemental department trainingCoordinate and facilitate regional knowledge transfer and curriculum development meeting between Principal Trainers and AnalystsWorked closely with Principal Trainer to coordinate supplemental department training of ADT/Cadence training teamAssigned to the S.W.O.T.(Strengths, Weaknesses/Limitations, Opportunities, and Threats) Task force to assist with curriculum development and supplemental department trainingValidated processes and training materialConducted end user validation sessionsWorked closely with the Principal Trainer Assisted with the creation of Quick Start reference guidesAssisted Principal trainer with curriculum development, mock training of new hires, training of new hires, and various admininistrative duties

•Responsible for developing a training strategy for the Epic Prelude/ADT implementation, curriculum design and training, and end-user support.•Developing workflows and training scenarios.•Create and develop practice exercises to reinforce instructor led training courses.•Supporting central management of technical training environments, including schematic processes for refreshing, functionality enhancements, and application software upgrades.•Served as expert user of information system application.•Provide training for super users and clinic/entity-based trainers. Participate in end-user training to validate processes and material understanding.•Serve as liaison with entity support representatives and super-users on enhancements and supplemental training.•Participate in tracking activities for reporting and record-keeping of course attendance. Provide input for instructor credentialing and on-going evaluations.

Responsible for developing a training strategy for the Epic Ambulatory EHR rollout, curriculum design and training, and end-user support.Developing workflows and training scenarios.Supporting central management of technical training environments, including schematic processes for refreshing, functionality enhancements, and application software upgrades.Served as expert user of information system application.Provide training for super users and clinic/entity-based trainers. Participate in end-user training to validate processes and material understanding.Serve as liaison with entity support representatives and super-users on enhancements and supplemental training.Participate in tracking activities for reporting and record-keeping of course attendance. Provide input for instructor credentialing and on-going evaluations.

Responsible for developing a training strategy for the Epic Application rollout, curriculum design and training, and end-user support.Developing workflows and training scenarios.Support hospital staff with implementation of new Epic application.Proficient in 4 Epic Software Application Suites: Ambulatory, Inpatient, Online and Revenue CaptureValidate hospital staff logging onto software.Prepare facilities for implementation.Assist trainers with training of hospital staff. Troubleshoot any technical issues with application.Assist with various administrative duties as neededReport any issues with application to management

Responsible for analyzing patient accounts for appropriate adjustments, discounts, disbursements and refunds.Act as liaison between 13 physicians and their billing office.Provide ICD-9 and CPT codes for calculation of insurance responsibility, as well as patient responsibility.Proof, correct, and submit a procedure transcription to physician's billing office.Bill accounts where necessary to correct guarantor.Respond to customer questions, complaints, and information requests.Answer inquiries from patients, families, attorneys, and Cedars-Sinai representatives in writing or verbally.Document calls via the customer date base system.Train staff members on the online Clinical Data Web Viewing System.

Responsible for assisting members in managing health benefits through the Medi-Cal program.Managed and coordinated cases that require specialized care.Answered incoming calls from members, customers, providers, and advocates.Documented all calls via the member data base system (CSIM).Educated members about their health plan and benefits.Performed community outreach activities as needed.Organized and coordinated department-sponsored events.Assist members with health issues as they ariseResearch and locate problem filesTrain staff members Software & Other Experience Microsoft Word 2003Snag It Version 9Microsoft Excel 2003Outlook ExpressMicrosoft Access 2003Lotus NotesMicrosoft PowerPoint 2003EPIC ADT & Ambulatory