Christopher Martinez Email & Phone Number

Leander, TX, US

Leander, Texas, United States

• Brought in to implement an organized and repeatable processes to improve project management and build a PMO. While implementing practices and processes, I was managing several complex projects at the same time. As the.
• Developed and implemented a new release process including maintenance windows and communication templates in order to communicate software releases with the business.
• Created a priority matrix and SLA’s in order to provide the business with insight into the tech team’s prioritization process while setting expectations for delivery.
• Implemented a Post-Mortem process to improve root cause analysis, improve communication, and manage maintenances.
• Documented several templates to be used across all projects including PSR, Risk register, Stakeholder Register, Project Charter.
• Acted as the scrum master for tech teams in an agile software development scrum model. Servant leader responsible for sprint meetings, conflict resolution and assisting with removing blockers while fostering a.

• Led a team of development, QA, and design professionals in all project phases regarding the implementation of custom system solutions for current and future enterprise customers. Responsible for all phases including.
• Successfully implemented Scrum and Agile improvements to organize concurrent development teams and provide a reliable process to improve quality.
• Led several successful projects to implement new features and modernize the EdTech platform to improve the customer experience. One example would be the implementation of a new template library to improve the usability.
• Documented and published customer and internal facing documents for all feature releases.
• Implemented a post-mortem process to track, monitor, and make educated decisions regarding future releases and projects.
• Responsible for roadmap accuracy, reporting, resource and risk management of all feature projects in order to ensure stakeholders and executive leadership are up to date on progress.

Austin, Texas Metropolitan Area

• Reported directly to the CTO, overseeing project management and Agile processes for Tresl, Rate Genius, and AutoPay. Collaborated with stakeholders and global dev teams to foster collaboration and performance through.
• Managed the successful migration of the loan operating system, a critical application, within 6 months, ensuring seamless integration and no business disruption.
• Led post-migration projects to enhance the loan system and employee efficiency through automated workflows and 3rd party integrations (Dealertack, Flagship, DocuSign).
• Developed and implemented project lifecycle processes with repeatable templates for consistent and thorough information gathering.
• Introduced the company’s first Agile Scrum/Kanban processes, improving team workflows with retrospectives, sprint planning, and grooming sessions.
• Established Service Level Agreements and escalation processes with priority matrices for Help Desk and development teams.

Austin, Texas Area

• Provided project management to Powerhouse Management, Data Foundry, Giganews, Golden Frog, and Texas.net. Worked closely with management and team to define a culture of collaboration and performance through.
• Managed the successful migration of the loan operating system, a critical application, within 6 months, ensuring seamless integration and no business disruption.
• Led post-migration projects to enhance the loan system and employee efficiency through automated workflows and 3rd party integrations (Dealertack, Flagship, DocuSign).
• Developed and implemented project lifecycle processes with repeatable templates for consistent and thorough information gathering.
• Introduced the company’s first Agile Scrum/Kanban processes, improving team workflows with retrospectives, sprint planning, and grooming sessions.
• Established Service Level Agreements and escalation processes with priority matrices for Help Desk and development teams.

Austin, Texas Area

• Agile Methodology Implementation: Successfully introduced Scrum and Kanban processes to enhance collaboration and streamline workflows between Operations, Product, Sales, and Marketing teams.
• Process Optimization: Led initiatives to implement JIRA for help desk ticket tracking, SLA management, and progress reporting, aligning teams with Agile principles and ensuring continuous improvement.
• Cross-Department Collaboration: Fostered better communication and alignment across multiple teams (Help Desk, IT Engineering, NOC), ensuring Agile practices were adopted organization-wide for smoother project execution.
• Mentorship and Team Development: Established a mentoring program to encourage knowledge sharing and professional growth, promoting high-performing NOC team members into engineering roles, embodying the servant.
• Change Management: Designed and implemented change management processes for the first time in company history, ensuring smooth transitions and minimizing disruptions, a key aspect of managing Scrum teams.
• Team Leadership and Facilitation: Managed up to 22 direct reports, leveraging Agile principles to balance workloads, manage departmental budgets, and set clear goals for each team member.

Austin, Texas Metropolitan Area

• Dual-role NOC Manager and Windows engineer in a state-of-the-art computing environment for a developer and publisher of online games. Managed an internationally staffed NOC supporting all gaming operations, including.
• Servant Leadership: Mentored and developed NOC team members, promoting nearly 30% to higher roles, demonstrating the servant leadership mindset vital for Scrum Masters in supporting team growth and success.
• Team Management: Managed an international, 24/7 NOC team, ensuring continuous operations across global time zones. This mirrors the cross-functional, self-organizing team management seen in Scrum environments.
• Cross-Functional Collaboration: Worked closely with global teams to support critical gaming operations and deploy European servers, highlighting your ability to collaborate across diverse teams and geographies, a key.
• Project Deployment: Led the deployment of key infrastructure (e.g., European servers for ArcheAge), which showcases your experience in coordinating complex, time-sensitive deliverables, akin to managing Scrum sprints.
• Continuous Improvement: Actively sought to expose team members to new challenges and opportunities, fostering an environment of learning and continuous improvement, a core principle of Agile and Scrum frameworks.