Brought in to implement an organized and repeatable processes to improve project management and build a PMO. While implementing practices and processes, I was managing several complex projects at the same time. As the acting project manager, I was responsible for all 5 phases of a project as well as performing scrum master duties in a scrum agile framework.• Developed and implemented a new release process including maintenance windows and communication templates in order to communicate software releases with the business.• Created a priority matrix and SLA’s in order to provide the business with insight into the tech team’s prioritization process while setting expectations for delivery.• Implemented a Post-Mortem process to improve root cause analysis, improve communication, and manage maintenances.• Documented several templates to be used across all projects including PSR, Risk register, Stakeholder Register, Project Charter. • Acted as the scrum master for tech teams in an agile software development scrum model. Servant leader responsible for sprint meetings, conflict resolution and assisting with removing blockers while fostering a self-organizing team. • Collaborated with the Product team on backlog prioritization and requirements alignment for tasks in the scrum process.• Created and implemented information radiators using Jira dashboards, Confluence knowledge base, and reporting to improve communication and transparency among stakeholders at every level from developers to executives.

Led a team of development, QA, and design professionals in all project phases regarding the implementation of custom system solutions for current and future enterprise customers. Responsible for all phases including requirements gathering, development, testing, launch, and reporting performance analytics for several large initiatives simultaneously. • Successfully implemented Scrum and Agile improvements to organize concurrent development teams and provide a reliable process to improve quality.• Led several successful projects to implement new features and modernize the EdTech platform to improve the customer experience. One example would be the implementation of a new template library to improve the usability of the product for novice script writers. • Documented and published customer and internal facing documents for all feature releases.• Implemented a post-mortem process to track, monitor, and make educated decisions regarding future releases and projects. • Responsible for roadmap accuracy, reporting, resource and risk management of all feature projects in order to ensure stakeholders and executive leadership are up to date on progress.

Reported directly to the CTO, overseeing project management and Agile processes for Tresl, Rate Genius, and AutoPay. Collaborated with stakeholders and global dev teams to foster collaboration and performance through motivational servant leadership. Held multiple roles including Senior PM, Scrum Master, Product Owner, and Help Desk Manager.• Managed the successful migration of the loan operating system, a critical application, within 6 months, ensuring seamless integration and no business disruption.• Led post-migration projects to enhance the loan system and employee efficiency through automated workflows and 3rd party integrations (Dealertack, Flagship, DocuSign).• Developed and implemented project lifecycle processes with repeatable templates for consistent and thorough information gathering.• Introduced the company’s first Agile Scrum/Kanban processes, improving team workflows with retrospectives, sprint planning, and grooming sessions.• Established Service Level Agreements and escalation processes with priority matrices for Help Desk and development teams.• Collaborated with executives to define project goals, break down requirements, and set timelines, focusing on delivering Minimum Viable Products (MVPs) for early business value.• Streamlined the lender onboarding process, improving partner integration and business operations efficiency.• Implemented and configured Jira for enhanced development team tracking and organization.

Provided project management to Powerhouse Management, Data Foundry, Giganews, Golden Frog, and Texas.net. Worked closely with management and team to define a culture of collaboration and performance through motivational leadership and Agile practices. Held multiple roles including Senior PM, Scrum Master, Product Owner, and Help Desk Manager.• Managed the successful migration of the loan operating system, a critical application, within 6 months, ensuring seamless integration and no business disruption.• Led post-migration projects to enhance the loan system and employee efficiency through automated workflows and 3rd party integrations (Dealertack, Flagship, DocuSign).• Developed and implemented project lifecycle processes with repeatable templates for consistent and thorough information gathering.• Introduced the company’s first Agile Scrum/Kanban processes, improving team workflows with retrospectives, sprint planning, and grooming sessions.• Established Service Level Agreements and escalation processes with priority matrices for Help Desk and development teams.• Collaborated with executives to define project goals, break down requirements, and set timelines, focusing on delivering Minimum Viable Products (MVPs) for early business value.• Streamlined the lender onboarding process, improving partner integration and business operations efficiency.• Implemented and configured Jira for enhanced development team tracking and organization.

• Agile Methodology Implementation: Successfully introduced Scrum and Kanban processes to enhance collaboration and streamline workflows between Operations, Product, Sales, and Marketing teams.• Process Optimization: Led initiatives to implement JIRA for help desk ticket tracking, SLA management, and progress reporting, aligning teams with Agile principles and ensuring continuous improvement.• Cross-Department Collaboration: Fostered better communication and alignment across multiple teams (Help Desk, IT Engineering, NOC), ensuring Agile practices were adopted organization-wide for smoother project execution.• Mentorship and Team Development: Established a mentoring program to encourage knowledge sharing and professional growth, promoting high-performing NOC team members into engineering roles, embodying the servant leadership mindset essential to Scrum Masters.• Change Management: Designed and implemented change management processes for the first time in company history, ensuring smooth transitions and minimizing disruptions, a key aspect of managing Scrum teams.• Team Leadership and Facilitation: Managed up to 22 direct reports, leveraging Agile principles to balance workloads, manage departmental budgets, and set clear goals for each team member.• SLA and Workflow Improvement: Spearheaded the creation of new SLAs and approval workflows, improving operational efficiency and ensuring clear expectations, essential for managing stakeholder needs in an Agile environment.

Dual-role NOC Manager and Windows engineer in a state-of-the-art computing environment for a developer and publisher of online games. Managed an internationally staffed NOC supporting all gaming operations, including code deployment, hardware & software monitoring, as well as Tier 1&2 support for the online gaming environment. Windows Systems Engineer responsible for deployment and support of Windows servers supporting online game environments.• Servant Leadership: Mentored and developed NOC team members, promoting nearly 30% to higher roles, demonstrating the servant leadership mindset vital for Scrum Masters in supporting team growth and success.• Team Management: Managed an international, 24/7 NOC team, ensuring continuous operations across global time zones. This mirrors the cross-functional, self-organizing team management seen in Scrum environments.• Cross-Functional Collaboration: Worked closely with global teams to support critical gaming operations and deploy European servers, highlighting your ability to collaborate across diverse teams and geographies, a key skill in Agile environments.• Project Deployment: Led the deployment of key infrastructure (e.g., European servers for ArcheAge), which showcases your experience in coordinating complex, time-sensitive deliverables, akin to managing Scrum sprints and release planning.• Continuous Improvement: Actively sought to expose team members to new challenges and opportunities, fostering an environment of learning and continuous improvement, a core principle of Agile and Scrum frameworks.• Problem-Solving Under Pressure: Managed Tier 1&2 support for online game environments, handling real-time issues with urgency and precision—skills essential for removing impediments and solving challenges within Scrum teams.• Adaptability: Balanced dual roles in a fast-paced IT environment, adapting quickly to different responsibilities, which is critical for Scrum Masters facilitating evolving team dynamics and needs.