Christopher Walden's Location
San Francisco Bay Area, United States, United States
Christopher Walden's Contact Details
Christopher Walden work email
- Valid
- Valid
Christopher Walden personal email
n/a
Christopher Walden phone numbers
About Christopher Walden
Christopher Walden is a Director, Talent Solutions at Upwork.
Christopher Walden's Current Company Details
Director, Talent Solutions at Upwork
Christopher Walden Work Experience Details
-
Director, Talent SolutionsUpwork Jun 2020 - Aug 2024San Francisco, California, Us- Lead a quota-carrying Sales Account Management and Program Management Team supporting the largest clients in Upwork's Talent Marketplace- Contributed $9M in revenue growth in 2023- Implement Generative AI tools and train the team on their use in 2024- Communicate monthly business updates to leadership- Partner with Analytics to track program metrics and find insights in program data- Maintain consistent communication with Product, providing client feedback, feature requests, and updates -
Senior Manager, Enterprise Professional ServicesUpwork Feb 2018 - Jun 2020San Francisco, California, Us
-
Manager, Enterprise Talent SolutionsUpwork Feb 2017 - Feb 2018San Francisco, California, Us-Lead a group of Account Managers, Recruiters, and Sourcers; with the goal of driving revenue, usage, opportunities, and customer satisfaction of Enterprise customers.-Develop policies, procedures, and training materials for the Upwork Enterprise Talent Solutions Program.-Partner with Sales, Product, and Marketing to expand existing accounts, land new customers, and continuously improve the Enterprise user experience.Key Projects:-Design, launch, and maintain a program to automate the white-glove treatment and services provided by Enterprise Talent Solutions.-Build a tactical team to acquire new talent and address talent pipeline supply gaps.-Implement an intake process for internal partners to request multiple levels of service for Enterprise customers with challenging talent needs.-Form partnerships with Fortune 500 companies to help them engage the best freelancers for their projects and augment core parts of their businesses.
-
Program Manager, Customer SuccessUpwork Jan 2016 - Feb 2017San Francisco, California, Us-Develop policies, procedures, and training materials for the Upwork Project Success Management Program.-Lead a team of Account Managers with the goal of driving spend, growth, and retention of high-value clients.Key Projects:-Develop a referral process for Sales leads and up-sell opportunities.-Pilot a Proof of Concept Program designed to dramatically decrease implementation time for Enterprise customers.-Design and implement new workflows using Salesforce.com
-
Project Success ManagerUpwork May 2015 - Jan 2016San Francisco, California, UsFormerly Elance-oDesk
-
Project Success ManagerElance-Odesk Oct 2014 - May 2015Mountain View, Ca, Us -
Customer Success ManagerElance-Odesk Apr 2014 - Oct 2014Mountain View, Ca, Us-Lead a team of Recruiting Specialists with the goal of connecting high-value new clients with the best freelance talent.-Coach clients on how to be successful on the platform, through training, strategy, and use of best practices.-Develop policies, procedures, and training materials for the oDesk Flawless First Time Experience Program.-Identify, research, and pass along leads to the Sales Team.-Handle all client-facing interactions related to my team via email, phone calls, and text-chats. Key Projects:-Drafting of workflow and SOP documents to be used by recruiters.-Development and refinement of spreadsheets used to track recruiter progress on client accounts.-Active outreach and follow up to clients who posted jobs with large budgets.
-
Client Success Specialist (Freelancer)Odesk Jan 2014 - Apr 2014Oo-Identify, contact, and resolve issues for clients who have experienced a negative interaction on the platform.-Identify and implement process improvements within the Client Success Team.-Connected clients with Recruiting Services and Quick Start Teams for additional support; continue to serve as main point of contact for client to ensure quality interactions within oDesk.Key Projects:-Co-team lead for refining the outreach process for clients who submit in-contract feedback.-Project lead for researching the impact of recruiting referrals on the hire rate of contacted clients.-Project architect for identifying patterns in negative freelancer behavior with the goal of educatingfreelancers on their shortcomings so that they can be more successful.-Beta tester and trainer for Zendesk implementation; trained the Client Success Team on the platform. -
New Client Specialist (Freelancer)Odesk Oct 2013 - Jan 2014Oo-Onboarded new clients to ensure a positive and successful experience on the platform. -Proactively contacted potential and active clients via LiveChat to offer support.-Established lasting relationships with new clients to provide them continuous assistance, extending client lifecycle.Key Project:-Recruited for key clients-actively sourced, pre-screened, interviewed, and shortlisted candidates.
-
Technical WriterSelf-Employed Jan 2013 - Oct 2013Drafting technical manuals, user guides, and training documents.
-
Hotel ManagerStanford Park Hotel Dec 2011 - Nov 2012Menlo Park, Ca., UsOversaw all hotel operations, including onsite event management.Drafted company policies and procedural documents.Oversaw the front office with an average of 15 direct reports, including hiring, firing, and performance management for all direct reports.Managed headcount budget for the front office.Mediated internal employee relations issues in connection with HR.Final escalation point for guest issues and complaints.Liaised with security teams protecting foreign dignitaries and other high-profile clients. -
Guest Services ManagerStanford Park Hotel Feb 2010 - Dec 2011Menlo Park, Ca., UsOversaw front desk operations, wrote staff schedules, handled guest and associate issues, and sought viable solutions.Provided in-house IT support to employees and guests.
-
Guest Services AgentStanford Park Hotel Aug 2006 - Feb 2010Menlo Park, Ca., UsData entry, cashiering, shipping and receiving, room reservations, checked guests in and out of the hotel.
Christopher Walden Skills
Customer Service
Customer Support
Project Management
Customer Retention
Proofreading
Presentations
Google Docs
Public Speaking
Copy Editing
Conflict Resolution
Strategic Planning
Training
Management
Hospitality Management
Salesforce.com
Process Improvement
Operational Support
Sales
Leadership
Strategy
Account Management
Start Ups
Crm
Customer Relationship Management
Business Process Improvement
Strategic Human Resource Planning
Organizational Leadership
Human Resources
Hr Strategy
Entrepreneurship
Life Skills
Time Management
Personal Development
Teamwork
Mentoring
Communication
Coaching
Leading Meetings
Christopher Walden Education Details
-
University Of California, Santa CruzHistory And Education
Frequently Asked Questions about Christopher Walden
What is Christopher Walden's role at the current company?
Christopher Walden's current role is Director, Talent Solutions at Upwork.
What is Christopher Walden's email address?
Christopher Walden's email address is c_****@****ork.com
What is Christopher Walden's direct phone number?
Christopher Walden's direct phone number is +165034*****
What schools did Christopher Walden attend?
Christopher Walden attended University Of California, Santa Cruz.
What skills is Christopher Walden known for?
Christopher Walden has skills like Customer Service, Customer Support, Project Management, Customer Retention, Proofreading, Presentations, Google Docs, Public Speaking, Copy Editing, Conflict Resolution, Strategic Planning, Training.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial