A professional with experience in both insurance claims and IT, passionate about using my diverse skills to make a difference in dynamic environments. During my time at Progressive Insurance, I sharpened my abilities in investigating, negotiating, and settling claims, always aiming for fair outcomes and happy customers. My strong attention to detail and analytical thinking have been crucial in handling complex claims and resolving issues efficiently.On the IT side, I’ve completed the Google IT Support Professional Certification and am working toward my CompTIA A+ Certification. I’ve also gained hands-on experience with Linux, networking, and virtualization through projects like setting up Pi-hole and self-hosted VPNs, which have prepared me to tackle tech challenges head-on.I’m fluent in both English and Spanish, which helps me connect with a wide range of people and bridge the gap between technical and non-technical teams. I’m open to opportunities in both insurance claims and IT, excited to bring my unique mix of skills to the table.Let’s connect—I’d love to discuss how my background could be a fit for your team.