Christopher Ameh Email & Phone Number

Abuja

• Deliver post-implementation support, ensuring continuous operational efficiency for clients using the company's Human Capital Management solutions, emphasizing post-implementation support.• Develop robust procedures and contingency plans to enhance security and mitigate security breaches during software configuration management.• Provide Tier 1 & 2 support to 75+ clients through various channels, effectively resolving issues and optimizing the client experience, while ensuring… Show more • Deliver post-implementation support, ensuring continuous operational efficiency for clients using the company's Human Capital Management solutions, emphasizing post-implementation support.• Develop robust procedures and contingency plans to enhance security and mitigate security breaches during software configuration management.• Provide Tier 1 & 2 support to 75+ clients through various channels, effectively resolving issues and optimizing the client experience, while ensuring software deployment meets client needs.• Offer strategic advice on information systems strategy, policy, management, and service delivery, contributing to organizational growth through change management.• Lead cross-functional teams in the execution of complex software deployment projects, ensuring on-time and within-budget delivery of integration solutions.• Collaborate closely with clients to gather requirements, customize solutions, and oversee the successful transition from legacy systems to new software platforms during client onboarding.Achievements: • Achieved a client satisfaction rate of 95% by consistently meeting project goals and expectations, resulting in high client retention and referrals, highlighting expertise in data migration• Implemented HR, Payroll, and Financial software for 50+ clients, impacting over 600,000 employees, showcasing expertise in system implementation, and increasing revenue by 15%.• Managed a team of 5 members responsible for implementing and deploying solutions to customers, demonstrating strong project management skills, boosting team productivity by 20%. Show less

Abuja, Nigeria

- Led the team that carried out the implementation of the Treasury Single Account (TSA) – multiple linked account model - for the Niger State Government.- Provided first-level support to all parties involved in the Federal Government of Nigeria (FGN) Treasury Single Account (TSA) scheme- Provision of support to third party players in the FGN TSA scheme (e.g Portal Providers, Individual payers etc)- Promotion of additional business revenue through Excellent Service delivery and… Show more - Led the team that carried out the implementation of the Treasury Single Account (TSA) – multiple linked account model - for the Niger State Government.- Provided first-level support to all parties involved in the Federal Government of Nigeria (FGN) Treasury Single Account (TSA) scheme- Provision of support to third party players in the FGN TSA scheme (e.g Portal Providers, Individual payers etc)- Promotion of additional business revenue through Excellent Service delivery and customer satisfaction.- Generated additional income by identifying opportunities for business expansion among existing customers and new customers- Facilitated multiple training sessions on the TSA Project and e-Collections Process Show less

Nigeria

• Managed IT infrastructure, including hardware, software, and network components, ensuring optimal functionality.• Interacted proactively with clients to understand requirements, and provided tailored solutions to overcome technical challenges.• Collaborated effectively with partners and collaborators to deliver affordable, high-quality services to end-users.• Conducted thorough technical assessments and audits, identifying opportunities for system enhancements and cost-saving… Show more • Managed IT infrastructure, including hardware, software, and network components, ensuring optimal functionality.• Interacted proactively with clients to understand requirements, and provided tailored solutions to overcome technical challenges.• Collaborated effectively with partners and collaborators to deliver affordable, high-quality services to end-users.• Conducted thorough technical assessments and audits, identifying opportunities for system enhancements and cost-saving measures.Achievements: • Created an architecture framework that improved project communication, resulting in a 30% reduction in project implementation time.• Implemented advanced security protocols, resulting in a 15% reduction in security incidents and vulnerabilities. Show less

Lagos, Nigeria

• Organized soft skills and technical trainings for teachers and facilitated sections of the technical training according to a pre-generated syllabus. • Monitoring of clubhouses and activities based on requirements and parameters as stated by the organisation and generating reports of observed happenings. • Provided technical support and assistance to clubhouses/club masters as regards troubleshooting/problem solving during and outside clubhouse hours. • Hardware and software… Show more • Organized soft skills and technical trainings for teachers and facilitated sections of the technical training according to a pre-generated syllabus. • Monitoring of clubhouses and activities based on requirements and parameters as stated by the organisation and generating reports of observed happenings. • Provided technical support and assistance to clubhouses/club masters as regards troubleshooting/problem solving during and outside clubhouse hours. • Hardware and software installation and maintenance at clubhouses and secretariat. • Assisted management by recommending IT strategies and procedures by evaluating organisation goals and providing technical advice on hardware/software as required by the various clubhouses and secretariat. Show less