Christopher Angalet Email & Phone Number

• Implemented Marketing Cloud Engagement from Mailchimp overseeing all aspects of the transition process.
• Partnered with IT to integrate Microsoft Active Directory with Marketing Cloud, enabling internal communications.
• Built, tested, and deployed marketing campaigns via email, SMS.
• Utilized Data Extensions and SQL queries to manage customer data and segmentation, ensuring accuracy and consistency across marketing campaigns.
• Leveraged CloudPages for custom preference centers and event registrations; allowing for optimization and automation of customer data.

• Led the establishment and management of a Salesforce Center of Excellence, fostering best practices, knowledge sharing, and continuous improvement to a team of administrators.
• Managed DocuSign and Conga within Salesforce, optimizing workflow processes and enhancing user productivity.
• Successfully migrated workflow rules and process builders into Salesforce Flows, streamlining processes, enhancing maintainability, and establishing best practices.

• Collaborated with cross-functional teams; gathering requirements and implementing solutions that met business needs.
• Provided training and user support for 1000+ Salesforce end-users.

• Managed tier 1 support/project requests from sales, marketing, and advertising operations end-users, driving all issues to resolution.
• Create, deploy and manage email campaigns of varying complexity using marketing automation platform (Marketo)

• Trained and educated sales organization about marketing automation capabilities and SFDC functionality
• Coordinated marketing activities and policies to promote products and services
• Managed all billing with the client and internal accounting processes
• Maintained SharePoint site, ensuring sales organization has up-to-date information on product portfolio
• Streamlined processes of client campaign deliverables to meet with production schedule
• Developed reports in SFDC to support business objectives, recovered $50,000 in unaccounted revenue

Portland, Oregon Area

• Updated copy on sales and marketing collateral to maximize exposure in national markets and increase client base
• Developed, designed, and launched brand identity (e.g. logo, website) and marketing strategy for niche law firm startup
• Worked with client to rebrand and redesign website to increase web traffic and enhance customer experienceFor samples of work, check out my portfolio website: https://cangalet.wixsite.com/website

Kansas City, Missouri Area

• Delivered comprehensive solutions to end-users by utilizing and troubleshooting with tools such as Cerner Millennium Solutions, XenApp, Command Prompt, and GoToAssist
• Provided remote troubleshooting solutions for computer and OS issues affecting software function for over 300 clients
• Applied and contributed to knowledge base of information to quickly identify and diagnose issues
• Maintained 100% client satisfaction rate via phone and email

Overland Park, Kansas

• Created product content (e.g. sales enablement documentation, product videos, website copy) to increase brand awareness and client base
• Led the concept, development, and launch of innovative processes for operations and business development teams to improve efficiency while delivering world class customer service experience
• Collaborated with business development and sales teams to ensure company-wide branding consistency
• Led reporting and analytics of social marketing metrics for ROI and tracked steady positive growth patterns weekly
• Directed the implementation and transition from NetSuite to Salesforce CRM for 20 end users
• Grew new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content

Overland Park, Kansas

• Analyzed data and geo-mapping to enhance sales pipeline
• Trained colleagues and supervisors on NetSuite processes

Lenexa, Kansas

• Provided quality customer service and sales in fast-paced environment
• Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits.
• Led the concept creation, development, and launch of innovative new processes

Overland Park, Kansas

• Managed team of 16 direct reports
• Responsible for coaching and development of department in the execution of effective customer service, sales tactics, and new policies
• Provided quality customer service and sales in fast-paced environment
• Utilized proprietary software for procurement of supplies and employee schedulingAchievements
• Drove a 3% conversion of guest loyalty up from 1.5% on a 2.5% goal
• Achieved #2 out of 77 stores for fast checkout

Certificate, Full Stack Web Development

A 24-week intensive program focused on gaining technical programming skills in HTML5, CSS3, Javascript, JQuery, Bootstrap, Node.js, MySQL.

Bachelor Of Business Administration (Bba), Marketing

Associate Of Arts And Sciences (Aas), Liberal Arts And Sciences, General Studies And Humanities