Christopher Anstee Email & Phone Number

Tonyrefail, Gb

United Kingdom

Author of LGBTQ+ Best Selling Book, Polish The Crown. On the back of entering the U.K. LGBTQ book charts at No.6, Christopher is set to speak at Swansea Pride in April 2022 and at BGSQD in New York in June. Christopher is a confident and high energy speaker who seeks to cover the empowerment of owning your story and the healing process of writing it down and sharing it. Christopher is also passionate about covering his journey in tackling years of childhood bullying. Christopher talks about the opportunities available to us all in terms of overcoming the past and embracing our truest potential.

United Kingdom

Author of LGBTQ+ Best Selling Book, Polish The Crown. On the back of entering the U.K. LGBTQ book charts at No.6, Christopher is set to speak at Swansea Pride in April 2022 and at BGSQD in New York in June. Christopher is a confident and high energy speaker who seeks to cover the empowerment of owning your story and the healing process of writing it down and sharing it. Christopher is also passionate about covering his journey in tackling years of childhood bullying. Christopher talks about the opportunities available to us all in terms of overcoming the past and embracing our truest potential.

Greater Cardiff Area, Hove, Barnsley & Solihull

Cardiff, United Kingdom

I am responsible for 70 Pension Administrators, a Service Delivery Manager and 7 Operational Technical Team Managers. It is my responsibility to ensure that the business operates within regulatory controls and within the financial risk framework. I am responsible for setting the vision and strategy for the business over the medium to long term, while remaining flexible to the ever changing daily demands of operations. I am responsible for cost efficiency, customer satisfaction, process and people development and staff satisfaction. Within this role there is a strong emphasis on operational transformation which has included automation solutions and Vanguard interventions. I deliver effective relationship management in conjunction with business partners, trustees and scheme owners. The key purpose of my role is to manage, inspire and monitor the delivery of exceptional customer service to our members and schemes.

Cardiff, Wales

Brentwood

I am responsible for managing the Client Finance Reconciliations Platform Department within IFDS, UK. I am responsible for management and oversight of complaint processing and administration in adherence to the CASS rules. It is my responsibility to execute and oversee delivery of audit and associated actions extending to organisational controls and regulatory compliance. It is my responsibility to lead the team, creating a culture of excellence and control while creating efficiency and customer satisfaction.

Witham, Essex, United Kingdom

Responsible for operational readiness of CASS regulatory change. CASS regulatory business awareness. Proactive operational CASS training and development. Responsibilty for CASS reporting in consultation with Directors and the CF10a. Responsible for reviewing new products and process change to establish CASS compliant delivery.

Hove, East Sussex

I am responsible for 75 Platform Analysts and 7 operational Technical Managers. Reporting into the Customer Services Director, it is my responsibility to ensure that the business operates within regulatory controls including the appropriate adherence to Client Money rules (CASS) and the financial risk framework. I am responsible for setting the vision for the business over the medium to long term, while remaining flexible to the ever changing daily demands of operations. I am responsible for cost efficiency, customer satisfaction, process and people development, staff satisfaction and driving a continuous improvment people culture. I deliver effective relationship management with business partners, sales and distribution.

Cardiff, United Kingdom

I was responsible for the management of a team of Technical Complaint Managers and Senior Complaint Consultants within a highly regulated sales and advice complaints environment. I was responsible for the effective relationship management all business partners and 3rd party companies. I managed an effective relationship with FOS, ensuring the right customer outcomes, at the earliest possible opportunity, while maintaining a positive platform for FOS liaison. I manage the operational budget to ensure financial efficiency and operational effectiveness. I motivate and empower complaint handlers, managers, my peer group and stakeholders to challenge the expectation and deliver and ever-expanding vision of service excellence within the complaints world. Driving root cause to deliver operational improvments across the live operational environment.

Cardiff, United Kingdom

I have completed a secondment as the Head of Savings Complaints, reporting into the Complaints Director, Savings. I managed the complaint handling area of 110 operational staff. My direct reports included the Complaint Handling CSM and the Administration CSM, in addition to the Team Manager population and the Senior Consultants. I managed the day-to-day controls, performance and risk to ensure a smooth and efficient service operation at the Cardiff location. I was responsible for operational representation as part of high profile strategic projects and for providing the operational direction and support relating to change planning.

Cardiff & Kingswood, Tadworth, Uk

I effectively managed the handling of all regulatory complaint across the With Profits Division. I managed three Client Relations Managers and up to 50 Technical Grade 5 Complaint Handling Consultants across two locations in Cardiff and Kingswood. I delivered service levels in terms of timeliness, quality and adherence to all regulatory requirements. I handled all Executive Director Complaints and represented the Chief Executive Officer in corresponding in high profile escalations, FOS and press complaints. I established and presented root cause to all operational departments and managed the relationship with senior managers and Directors across all three operating locations.

United Kingdom

Cardiff, Birmingham & Inverness