Christopher Antonini Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Lead a team of senior product managers, product managers and commercial managers responsible for end-to-end product management from ideation and launch through to operations and optimisation• Developed product vision, strategy, and value proposition for key postpaid and connected devices feature sets including roaming, device insurance, eSIM, connection and activation, loyalty, and payments• P&L management• Lead wholesale commercial strategy and inter-carrier negotiations with 500+ international telecommunications providers to enable roaming and international connectivity for all Optus customers• Developed and prioritized postpaid product strategy, roadmap, and cross-portfolio strategic plan• Led key cross-company transformation programs across agile and non-agile work streams, involving 400+ staff and multiple divisions with regular Executive Team engagement• Ideation and prioritization of customer experience and performance improvements, utilizing qualitative and quantitative approaches to maximise customer and business value• Key interface between product, IT and Network engineering teams, translating business and engineering speak into clear product plans and projects

Macquarie Park, New South Wales, Australia

• Led the successful 2-year transformation program for Optus’ postpaid and connected devices plans, rating and billing solutions delivering $200M YoY revenue growth• Led design and delivery of all product changes within the Consumer Postpaid and Connected Devices portfolio, the largest product portfolio at Optus, comprising annual revenue of approx. $4 billion• Led development of postpaid and connected devices transformation roadmap in partnership with tribe leads, chapter area leads and other P&L leaders• Identified and delivered gap-closure improvements in 2020, comprising $30M annualised OPEX cost savings to assist with offsetting Covid-19 impact• Developed postpaid product operating model and ways of working, responding to evolving organizational structure• Led delivery of multiple programs of work involving hundreds of Optus and vendor staff, averaging 10 strategic programs and 60+ smaller changes annually spanning digital, IT, networks, regulatory, product and frontline teams• Mentor to multiple peers, graduates and early career professionals, providing ongoing coaching and training

Macquarie Park, New South Wales, Australia

Reporting to the Director of Postpaid, Director of New Product Development and Director of Product Management, my role as a Product Manager was focused on the end to end performance of the postpaid and connected devices products. My key responsibilities were as follows:• Define and deliver new propositions to meet performance targets• Develop effective pricing and promotional strategies to maximise margin, revenue, and subscriber growth in response to short- and long-term market changes• Lead strategic programs or work to develop new product offerings and capability to drive continued performance growth• Influence teams across sales, service, IT, Networks, legal, regulatory and compliance functions to solve problems, manage cost and drive operational efficiencies• Manage external vendors providing services to Optus, ensuring continued alignment with Optus objectives and contractual commitments• Contribute to the development of the product line annual operating planThe two-year period saw multiple organizational restructures which altered my area of focus as follows:• Postpaid Mobile: July 2017 – May 2018• New Product Development: June 2018 – August 2018• Wireless Products: September 2018 – June 2019

Sydney, Australia

As the strategic planning manager for Consumer Supply Chain i work to ensure the alignment of Supply Chain strategy and operations with the broader business.My key responsibilities and achievements in this role are:• Regular engagement with senior level stakeholders to ensure alignment of Supply Chain strategy and operations with the broader Marketing and Product, and Customer division objectives.• As a key Supply Chain engagement point for the broader business, work with and provide guidance and direction to operational stakeholders across a variety of strategic and tactical programs, ensuring alignment to Supply Chain and business strategic objectives.• Drive the development of the Supply Chain Annual Operating Plan, building alignment across the Supply Chain leadership team and ensuring engagement with key external stakeholders from across the business.• Manage external vendors providing services to Optus, ensuring deliverables are achieved in line with business expectations.• Implemented a Business Management System to support continued effective engagement within the Supply Chain leadership team on strategic and operational performance.• Conduct analysis and evaluation of strategic and tactical programs on behalf of the Head of Supply Chain for input into senior leadership decision making forums.• Solve a variety of technical and strategic problems facing Supply Chain and the broader business on an ad hoc basis, and whilst engaged as a key member of strategic and tactical program core teams.• Work with and mentor junior team members to solve problems, assisting with knowledge transfer and development of problem solving capability.

Sydney, Australia

During my time as a graduate i worked in the Customer Experience Strategy & Design team and the Supply Chain Design & Transformation team.My key responsibilities and achievements were:• Managing the Supply Chain core team execution of the Samsung Galaxy 7 phone launch, ensuring alignment of Supply Chain activities with multiple other product launch deliverables.• Project Managing a core service design project highlighting key signature experiences for the future Optus customer service proposition.• Project Managing implementation of strategic recommendations relating to customer expectations of delivery, driving significant improvements in delivery performance and cost savings.• Conducting analysis on long term strategic projects for Consumer Supply Chain, taking ownership of financial modelling of delivery capability options and presentation of associated recommendations.• Assisting senior team members with the design and review of overall Consumer Supply Chain strategic recommendations.• Actively contributing to service design projects, working end to end from idea initiation and strategic prioritization through to experience design and prototyping.

Sydney, Australia

In this role i was responsible for the governance of student clubs and volunteer programs at UNSW, supporting a committee of elected and appointed student representatives.My key responsibilities were:• Assisting the Deputy Director of Student Services in managing the Student Development Committee during a time of significant organizational change.• Working with senior university staff members and committee members to develop recommendations for club affiliation, grant funding and volunteer program development.

Sydney, Australia

• Directed one of the largest orientation week programs in the southern hemisphere, managed a team of 9 senior direct reports as well as 20 junior team leaders.• Extensively engaged stakeholders within the wider university community at both senior and junior management levels to meet operational and strategic objectives.• Exercised budgetary authority for approximately $200,000 in discretionary spending.• Facilitated the selection and training of 160+ volunteers.• Managed conflict resolution procedures at a number of different levels both internal and external.• Implemented a consultative leadership approach to maintain volunteer motivation and ensure the availability of further development opportunities for senior volunteers.

Sydney, Australia

• Responsible for management and training of junior supervisors, teachers and coaches working on my shifts through the provision of feedback and direct instruction and advice.• Ensured team motivation and morale remained high to best align with the Carlile brand and the provision of a supporting and encouraging learning environment.• Mentored and instructed students of a variety of ages, from children to adults, providing a supportive environment in which to learn new skills.• Served as a key point of contact for parents and students, addressing feedback, complaints and concerns across a variety of matters.

Sydney, Australia

Responsible for tutoring university students under the ITAS scheme. I provided tutoring in TABL1710 (Business and the Law) and FINS1613 (Business Finance), this required the development of customised lesson plans to meet the needs of individual students.

Sydney, Australia

I worked on the checkouts and customer service desk. My role included acting as a representative for the Coles brand and providing assistance to customers.

Bachelor Of Commerce/Bachelor Of Science, Finance And Pharmacology, Distinction

Activities and Societies: UNSW Debating Society, CONTACT, Yellow Shirts Orientation Week Program, Arc Board, Student Development Committee

Higher School Certificate