Christopher Araque Email & Phone Number

Manila, National Capital Region, Philippines

Job Description:First point of contact for customer support queries, providing timely troubleshooting and responses to client issues received via phone, email, or through remote support tools according to agreed SLAs- Experience with cloud-based application suites such as Office365 or AWS in a PC or Mac environment. Demonstrated experience in administration of Office365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), including DNS requirements and user mastery scenarios.- Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand what is being discussed.- Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, OneDrive for Business, etc.), as well as modern Office suites, including deployment and migrations.- Strong hands-on implementation, configuration, and support experience with Windows/Office on desktop, Active Directory & DNS, Exchange, and SharePoint.- Administration and troubleshooting in the following areas:- Office365 architecture.- DNS Records, use, and applicability for each Office365 workload.- Outlook, and other supported mail client configuration for Exchange Online.- Office365 technical competency. - Possess knowledge base of Office365 technical architecture. Familiarity and technical understanding of the Concierge experience and process.- Possess the knowledge to articulate why the cloud and Office365, in particular, are transformational industry change.- Self-motivated, able to take initiative and can work independently.- Analytical abilities and troubleshooting skills, team coordination, communication, and good troubleshooting skills.Environment: Windows 10, Mac, Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), Microsoft 365 Admin Services, Exchange Admin Center, Sharepoint/Ondrive, Teams, Azure AD, PowerShell.

Philippines

- As an onboarding specialist we ensure that our customers are properly setup with the right tools and information before getting a hands-on experience to the platform- Client facing. We directly report to our client in terms of weekly/monthly meeting.- Getting our customers to properly onboard is crucial to avoid any errors or common mistakes that are usually encountered to the platform itself.- One of the main tools that we use is Salesforce. We often create Opportunities and link them with a specific tract wherein the access was also given.

National Capital Region, Philippines

Job Description:First point of contact for customer support queries, providing timely troubleshooting and responses to client issues received via phone, email, or through remote support tools according to agreed SLAs- Experience with cloud-based application suites such as Office365 or AWS in a PC or Mac environment. Demonstrated experience in administration of Office365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business), including DNS requirements and user mastery scenarios.- Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand what is being discussed.- Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, OneDrive for Business, etc.), as well as modern Office suites, including deployment and migrations.- Strong hands-on implementation, configuration, and support experience with Windows/Office on desktop, Active Directory & DNS, Exchange, and SharePoint.- Administration and troubleshooting in the following areas:- Office365 architecture.- DNS Records, use, and applicability for each Office365 workload.- Outlook, and other supported mail client configuration for Exchange Online.- Office365 technical competency. - Possess knowledge base of Office365 technical architecture. Familiarity and technical understanding of the Concierge experience and process.- Possess the knowledge to articulate why the cloud and Office365, in particular, are transformational industry change.- Self-motivated, able to take initiative and can work independently.- Analytical abilities and troubleshooting skills, team coordination, communication, and good troubleshooting skills.Environment: Windows 10, Mac, Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), Microsoft 365 Admin Services, Exchange Admin Center, Sharepoint/Ondrive, Teams, Azure AD, PowerShell.

Philippines

National Capital Region, Philippines

- Global workstation support Tier 2. Works on ticketing system and remotely support users in different countries and different issues that can be check remotely.- Basic support on Citrix apps, mobile technology and VDI.- Troubleshoot all kinds of software issues- MAC and Windows remote support- Assists users by outbound and inbound calls- Access control via Active Directory- Managed and organized knowledge base for the team