Christopher Arden Email & Phone Number

• Oversee all aspects of Operations and Human Resources for a $50 million dollar Target store, including 200+ employees, 10 Team Leaders, and 5 salaried Executive Team Leaders• Exceeded Regional scorecard on all measurable aspects of Best Team Survey (2017-2019) leading area Development and Retention results, District training location for HR/Operations/Service business units• Lead key business initiatives in operational improvements, process efficiencies, and team development with overall store sales increase of 21% YTD FY20, earning Golden Contribution Award (2017-2019) for profitability• Lead development of in-store Fulfillment operation contributing 7.55 million to top line revenue and an increase of 300% FY2020• Develop leaders and team members to deliver exceptional customer service, resulting in 8.5% increase in basket size and 12% increase in guest traffic

• Oversaw facility operations for 17 Target stores covering Washington and Alaska including interior/exterior asset maintenance and replacement, Capital replacement projects, development of PM store leadership team• Managed Vendor accountability and relationships to drive execution timeliness (20% decrease in LOS FY16-17) and cost reduction (18% decrease in External WO creation)• Supported all remodel processes and collaborated on planning, execution, validation of work• Drove key metrics and processes around environmental sustainability, saving $500,000 through product disposition

• Lead a team of 40+ Team Members and 2 Team Leads • Grew customer loyalty base by increasing RedCard activations by 30% and Cartwheel registrations by 45% contributing to a 6% increase in basket growth (2015-2016)• Supported development of customer experience across store teams growing total customer responses by 35% (2014-2016) and Net Promoters by 20%

• Oversaw 50+ Team Members and 3 Team Leads in the management of all Inbound/Outbound operations for 56 million dollar store• Lead the planning and execution of full year freight flow processes including managing in-store product liability, backroom data integrity, and 4th QTR strategy• Reduced shortage by $500,000 (2012-2014) through operational improvements while establishing team development strategy reducing employee turnover by 30% (2013-2014)

Manage team, mission, and goals of department; develop planning that allowed for improved service reliability and quality customer relations. Accomplishments:Earned consistent commendations for exemplary service delivery and management. Regularly singled out on comment cards for "going above and beyond expectations" and "providing outstanding service and attention to guests."Improved department from rank of 64 out of 65 stores in group for service to 1st in store group.Improved accessory attachment for department (metric for profitability) from 59 out of 65 stores to 6th in store groupDeveloped product placement plan to promote improved overall sales, accessory sales, ease of replenishment, and loss prevention Achieved Golden Contribution for fiscal 2009 (met or exceeded sales/payroll dollars/payroll hours goals)

Handle the setup, service and daily operations of check lane management. Maintain POS system; prepare daily sales reports for management; create and facilitate methodology for improved credit card sales; and institute standards for service and speed.Accomplishments:Recognized for ability to navigate and manage customer frustration and unhappiness to attain positive end result Selected and implemented product allocation at check lanes for improved sales and profitabilityCreated training strategy for increased Target credit card sales to prospective customers

Business Administration, Finance, Management

Activities and Societies: Dean's List every quarter, cum laude, honor society

Associates, Business Administration