Christopher Arfsten Email & Phone Number

Florida, United States

Tampa, Florida, United States

• Led customer onboarding activities such as evaluations and product rollouts associated with electrification of last miledelivery vehicles (ZEVO 400 and 600)
• Partnered with client solutions team to develop and organize strategy for electrification of fleet
• Immersed in client business to actively identify best use case for fleet electrification
• Served as a product subject matter expert during customer-facing activity for the BrightDrop ZEVO 400 and 600
• Drove issue resolution both internally and externally to remove barriers that prevented user adoption

Tampa, Florida

• Recruited to generate sales and manage customer expectations for a regional automobile dealership, facilitating completion of400 work orders and selling up to $150,000 in services monthly
• Shepherd the car care process internally and the customer experience externally, ensuring sufficient inventory levels, liaisingbetween technicians and customers, and coordinating the complete repair experience
• Assist up to 20 customers daily with issues ranging in technical complexity, major repairs, and warranty work
• Meet or beat monthly sales and customer retention targets
• As Lead Advisor, constructed daily workflow for 75 staff, improving efficiency

Lakeland, Florida

Plant City, Florida

• Promoted from intern to PT sales advisor to service manager to store manager of a busy location of a national car care retailer,turning a store losing $30,000 annually into one producing $175,000 annually
• Recruited, hired, trained, and managed up to 18 staff, monitoring payroll daily and compensating for staffing interruptions
• Created an annual budget of store goals, editing it monthly against performance and adjusting store operations as necessaryto remain on target for $100,000 annual profit
• Controlled inventory of up to $1.2 million including reviewing corporate reports of availability and preparing requests
• Spearheaded marketing implementation of corporate directives and maintained a hyper-local, grassroots marketing programincluding monthly community events
• Store recognized as a training location for new hires; trained more than 10 staff in sales and operations*Two President’s Club Awards for being one of top 250 stores in 15 metrics out of 2,500 stores*

Bachelor Of Science (B.S.), Finance

Education record