Christopher Arndt Email & Phone Number

Cape Coral, Florida, United States

Lead teams of Consultants and Analysts to in project work to meet and exceed the needs of multiple clients by building trust both internally and externally. Manage multiple client portfolios ranging between $1m to $2m annually. Giving detailed direction and guidance to team members while reporting progress to leadership and client partners. Educate internal team members on best practices to support client needs and individual development.

Cape Coral, Florida, United States

Lead teams of Consultants and Analysts to in project work to meet and exceed the needs of multiple clients by building trust both internally and externally. Manage multiple client portfolios ranging between $1m to $2m annually. Giving detailed direction and guidance to team members while reporting progress to leadership and client partners. Educate internal team members on best practices to support client needs and individual development.

Create and deploy operational performance improvement plans, customized capacity and staffing projections, deep data analysis with improvement recommendations, comprehensive playbook generation, and highly detailed process mapping.

Cape Coral, Florida

Lead all activities related to driving the Mastery Certification Program including creation of training content and delivery, global bench-marking analysis and generation, customized proven implementation-ready tools, topic facilitation, sales initiatives, process implementation, and adapting sales tools for success.

Cape Coral, Florida

Create and deploy operational performance improvement plans, customized capacity and staffing projections, deep data analysis with improvement recommendations, comprehensive playbook generation, and highly detailed process mapping.

Tucson, Arizona Area

Manage overall stability and growth of multiple programs by partnering with various resource teams to ensure alignment in targets and strategies to achieve performance metrics. Relationship partners include Client, Operations, Quality Assurance, Talent Acquisition, Training, Work Force Management, Command Center, and Intraday Desk.

Tucson, Arizona Area

Strategically manage of all day to day operational responsibilities including implementation of new performance measurements and strong client trust. KPI focuses have included Work Attainment efficiency measurement, Quality (soft Skills and Accuracy), Error Rates, Customer and Agent Satisfaction Top/Bottom Box, First Contact Resolution, Solve Rate, Financial targets, Client Satisfaction, and Employee Satisfaction.

Tucson, Arizona Area

Manage all aspects of a team size ranging from 15 to 25 agent level employees. Ownership over all Client and Convergys Key Performance Indicator’s (KPI's) for the team. Conducted regularly scheduled coaching sessions including agent recognition and performance management for KPI’s such as Customer Satisfaction and Quality. Acted as back-up for OM when they were out of the office. Assisted with facilitating multiple client visits.