Christopher Asuncion Email & Phone Number

National Capital Region, Philippines

Inbound call and email Technical Support Specialist-Handled calls and emails for TP-Link's Global Account which handles all products across the globe-Resolves any issues customer may face with the products or services.-Highly knowledgeable when it comes to computer networking as it is the main tool with the majority of the products this company offer.

National Capital Region, Philippines

Inbound Calls Support Representative1. 2 Years and 11 months of experience providing customer support in a busy call center environment for financial institution.2. Attracts potential customers by answering service questions; suggesting information about other services.3. Resolves service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 4. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.5. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.6. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.7. Follow communication procedures, guidelines and policies8. Take the extra mile to engage customers9. Effectively manage large amounts of incoming callsEmail and Live Chat Support Specialist1.Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chats. 2. Manage and take ownership of the resolution process for all customer related issues. 3. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat or email.