Christopher B. Email & Phone Number

Research and respond to inquiries, complaints and grievances received from numerous externalsources. Research, coordinate and resolve issues related to claims processing, eligibility,contracts, call history, benefits quotes, appeal decisions and decisions to reduce, modify ordeny services to members. may determine proper solutions to issues raised by.

Provides inbound and/or outbound customer service support ensuring delivery of accurate,complete and timely information pertaining to member policies and coverage thoroughlydocumenting all calls. Conducts research to provide claims status, as well as investigatesroutine requests and escalates all call issues as required. Customer service reps serveboth.

Position Verizon products and services to satisfy sales goals. Responsible for managing customerservice escalations through vendor paid labor resources. Diagnose, repair and maintain devicehealth across both customer and demonstration devices. Maintain product knowledge, setplanograms, assemble displays, technical troubleshooting, operate scissor lift.

Position Best Buy products and services to satisfy sales goals. Maintain product knowledge, setplanograms, assemble displays, mount TVs, technical troubleshooting, operate scissor lift,operate pallet jack, install audio wiring, use impact and air tools, use hand tools, Microsoft officeknowledge.

Position AT&T products and services to satisfy sales goals. Technical troubleshooting customerdevices. Maintain customer service relationship with repeat customers through follow upprocedures.