Assess customer risk and determine insurance eligibility by reviewing applications, existing business, statistical data, reports, and customer information.Analyze existing policies, fairly classify and match price to risk in effort to assist State Farm agents in maintaining a profitable book of business.

Process complex hazard insurance forms and update the client’s database so they meet regulatory compliance standards. Validate hazard insurance sufficiency for town homes, PUD’s, single family dwellings, and condos.Review various flood policies to verify the National Flood Insurance Program premium coverage is tracked and maintained for Chase mortgage customers.Audit lender placed policies to ensure compliance with the Department of Justice metrics 28 and 29.Research and identify root cause of illogical conditions as presented by reports, processing systems, and client audits. Utilize good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices. Formulate and implement internal remediation plans and external action plans to be presented to management.Handle multiple clients and/or functions on a routine basis as a subject matter expert.Train and mentor new processing specialists.

Managed an assigned portfolio of accounts keeping them abreast of new technologies and services.Responsible for generating interest in the products and services offered by various software solution providers by effectively communicating the value proposition to potential customers via telephone. Identified and qualified the key aspects of a potential lead, including need, budget, timeframe, and decision maker.Produced highly qualified leads for solutions ranging from $10k-$500k.Utilized niche-based marketing services and products to define new markets, find prospects and acquire new customers.Strong oral and written communication skills, including effective questioning strategies and presentation.

Managed shifting demands and priorities while maintaining unwavering focus on performance and associate engagement for 12 collections representatives.Assisted Branch Manager in planning strategies to provide knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts.Established goals and managed net credit losses, yields, expense control, liquidation, compliance and training of staff.Ensured performance plans were set, maintained, and continuously improved; generated creative solutions to identify improvements in processes.

As customer service supervisor, coached and developed an inbound/outbound call center staff of 30 customer service specialists.Presented findings, worked with Department manager and other personnel to design and implement training and development initiatives that continuously upgraded the skills and capabilities of personnel within the business unit.Demonstrated and displayed effective communication by handling escalated calls to resolve quality control issues and ensure one call resolutions.

Provided value-added solutions and made product recommendations based on sound research and data analysis.Identified new customer opportunities, responded to current customer inquiries, and enhanced McMaster Carr’s client profile through various prospecting techniques.Provided value-added solutions and made product recommendations based on sound research and data analysis.Assisted customers by performing parametric searches via McMaster-Carr’s electronic portal and catalog in locating specific products to meet their business goals.

Responsible for converting sales leads into funded loans by establishing a relationship with the borrower or borrower’s agent, through providing general contractors and owner builders with financing to convert lot loans into permanent construction projects.Tasked with contacting customers to provide information on loan products and programs, following up with borrowers and outside entities to maintain communication and obtain outstanding items and loan documents. Communicated decisions and loan conditions with borrowers and prepared approved loans for closing.Cross-sell existing clients and new customers with opening deposit accounts such as, certificate of deposit, checking, savings, and money market accounts.

Managed shifting demands and priorities while maintaining unwavering focus on performance and associate engagement.Handled a wide variety of customer disputes, including potential fraudulent credit card charges, and payment encoding inquiries. Managed customer relationships by growing and deepening profitable loans through processing balance transfers and automated clearing house transactions (ACH). Additionally, managed the cross selling of mortgage, credit insurance, privacy protection, and business card products. Assessed risk in determining account level profitability in order to maximize existing customer relationships through incremental card usage while balancing appropriate price and yield.Strong organizational and time management skills.Mitigated loan losses through offering debt settlements, loan consolidations, structuring interest rate reductions, and third party debt management programs.Ensured compliance with all state and federal laws by adhering to FDCPA and TCPA guidelines, Federal Banking Regulations, and applicable state laws.

Assisted Senior Marketing Research Analyst in developing and instituting projects for pharmaceutical companies, medical publishers, and advertising agencies.Managed team of six college interns and their efforts of fulfilling departmental goals and expectations, through conducting telephone surveys with healthcare professionals and consumers about medical products, devices, and services.Assisted in facilitating focus groups and collecting quantitative and qualitative data to prepare market research reports.Performed departmental audits to ensure quality performance standards and agency guidelines were met.Identified and documented internal control deficiencies and worked with various levels of management to determine appropriate remediation plans and processed implementation.