• In collaboration with my team of operations managers, we developed a culture of success by meeting or exceeding our cost saving goals of employee productivity. I consistently provided feedback to the management team on our successes and our opportunities to improve. • Competed with other stations for staffing needs in the same company and other companies during the busiest time of the year. Strategized with our management team to create a recruitment strategy by making use of the program eHire and to schedule and conduct interviews, assess the orientations, trainings, candidate assessment, etc. We delegated each part of the hiring process to a different person and followed up with them to ensure that we were as efficient in our hiring process as possible. I also implemented the same referral program that I used in my previous position which led to very impressive staffing numbers heading into our busiest season of the year. • I was invited and participated on a conflict resolution team with the company advocates due to my exceptional ability to communicate and resolve conflicts with my own team. • Utilized the Fedex Select Interview Training Course to perform interviews and candidate assessment and analysis in choosing potential candidates for management and administrative positions, including diversity and inclusion, resume revision, compensation negotiations, the entire hiring process.

• Implemented people-first culture with the SALL Station. When I arrived at the SALL station I was acting sort manager through a difficult time. We were short staffed and dealing with two failing entities. By implementing a people first culture I was able to raise our staffing from the low fifties to the high seventies in the matter of a month.• Empowered the operations managers. Before my arrival at SALL the operations managers were all acting as package handlers in load or unload positions. I put an end to it and empowered them to be the leaders of their specific work areas. Also, I focused on operation manager training and development and put focus on their future with the company. • Collaborated with my Sort Manager and Senior Manager to implement operational changes to improve the processing of Large Packages in our building. There has been a surge in the number of Large Packages that need to be processed per day and thus a need for new operational processes regarding the large packages. We were bold in trying and implementing new ways of operating to try to find the most effective and efficient way to move these packages through the building.• Fostered and developed relationships with our P&D Department, our HR department, our counterparts in the SALT Hub, and the contractors that work with us as a team to get the packages delivered. • Spearheaded a referral program that compensated package handlers and operations managers for recruiting people to work for the company. This enhanced our staffing during the busiest time of the season and helped develop our team due to the familiarity between the members of our staff and the responsibility felt by the recruiters to take care of the new employees.

• As a Fedex Operations manager I succeeded greatly in my charge of multiple aspects of the Hub Operations. These include directing the loading and unloading of trailers, managing the attendance and performance of the package handlers in my work area, conveying the importance of safe work practices, observing to make sure the package handlers are working safe, and correcting any unsafe acts as necessary, ensuring the timely unload and load of due freight, reaching the company, hub, sort and work area goals, and many other thing pertaining to the Hub operation.• Another aspect of my job as an Operations manager at Fedex Ground at the Salt Lake Hub was to oversee in completion of incoming and outgoing freight. It was my job as a Yard Management System manager to ensure that all the freight that was due was worked through our system. It was important to utilize my organizational skills to keep track of every trailer coming through the building, and interpersonal skills to be in contact with other parts of the operation to make sure the freight arrives and is unloaded and processed on time.• Perhaps my biggest success as an operations manager was my ability to build teams and prepare people for future promotions. I was constantly engaging my team and recruiting the high performers to apply for positions higher up in the company. There are many successful members of the management team today that were part of my teams while I was an operations manager.

• For nearly three years, I have been a FedEx Ground Package Handler. I have worked in various parts of the operation, in the preload loading vans, and in loading bulk trucks. I have worked in the preload’s unload, doing scan and label, splitting, doing smalls, etc. I spent six months in the hub on unload and load side. I also ran scan and label for the IC belt and unloaded ICs. I spent almost two years in the Logan station working the preload. I am proud to say that through all of my FedEx experiences I have always succeeded at each station where I was posted. • As a FedEx Package Handler, I ensured the proper loading and tracking of every package that came through my area. During the Christmas season, the busiest time of the year for FedEx, I remained nearly 100% for my scanning on a daily basis. • I am a member of the Safety Committee for FedEx Ground in Logan, Utah. As a station, we had one of the longest running count of injury-free days on the job. When I left, we had reached 2,300 days without an injury on the job.• I was entrusted with the responsibility of training the new FedEx employees on multiple occasions. In the Logan and Salt Lake preload, before there was a trainer position, I trained many people in the importance of 100% scanning, safe practices, and good loads to help the drivers and customer

• Oversaw the recruiting of players using social media, word of mouth, collaboration with the local school administrations, local religious leaders, etc. • Communicated and negotiated with local school administrations regarding team marketing, financing, gym time, player recruitment, scheduling and many other items. • Negotiated gym fees with local recreation centers and high schools to provide consistent, safe, and regulation sized facilities for team practice. • Specialized in exceptional team-building, training, and coaching skills utilized daily to help the young men on the team reach their potential.

• When the company was bought out I collaborated with CEO to ensure a smooth transition of ownership of the company. Our sales rose 50% in the last year since I was named CFO. It is a small company that started out with only $500 dollars being invested by ownership and is now worth over $20,000.• I performed all accounting functions for the company. I updated all accounting information from previous ownership, recorded journal entries for sales, purchases, etc., prepared end of period accounting reports, and prepared and filed sales and income tax for the company.• As a partnership, the CEO and I have made plans to grow the company and to maximize the company’s growth further.

• As a bilingual sales rep I communicated over the phone with hundreds of potential customers a day in Spanish and in English and enhanced my ability to deliver sales pitch in quick, concise, and effective manner.• Succeeded in a difficult area of work by leading our small division in calls that lead to sales despite the overwhelming amount of times that I was hung up on or told no.

• Provided solutions to questions and concerns of customers from all over the world by phone and by email.• Utilized and optimized my talents in the Portuguese language to assist people from Brazil and Portugal.• Collaborated as team to ensure that every customer’s question or problem was resolved.

• Provided service to people in Brazil, learning the native language Portuguese, teaching English, and conducting study sessions with thousands of people that live in Brazil.• Engaged in planning, setting goals, and training other volunteer leaders to help achieve maximum results.• Conducted and spoke at weekly training sessions for other volunteers in many different cities in Brazil.