Chris Backus Email & Phone Number

New York, NY, US

New York, NY, US

New York, NY, US

- Improved cross-functional collaboration and operational efficiency through developing a streamlined business system architecture. Integrated Greenhouse, Workday, Netsuite, Coupa, Jira, Salesforce- Protect Datadog assets and customers data by facilitating governance of business systems in accordance with compliance & security requirements (i.e., SOX.

• Conceived and implemented $3MM enterprise-wide (marketing, sales, finance, real estate) data and systems architecture to replace existing manual processes and enable a 16x growth in operational revenue
• Managed business intelligence tech stack (Tableau, Stitch, Fivetran, Redshift) implementation to enable self-service analytics, streamline access to key performance metrics, and eliminate 10,000+ hours of non-value add.
• Reorganized Digital department into functional pillars: Enterprise Applications (Salesforce, Marketo, Netsuite), Project Management Office, Technical Support. Hired & managed team of 8 across pillars, consisting of 2.
• Managed cross-functional team including Sales, Marketing, Engineering, Product, Finance, Operations to extend systems & data architecture to support launching a second brand acquired through M&A.
• Managed team of Product Managers & Salesforce Administrators to improve UX of core applications, automating 190 hours/week of manual work and reducing customer support requests by 50%
• Selected, implemented, and configured a new billing system (Zuora) to replace legacy system, leading to 70% decrease in monthly outstanding accounts receivable & streamlined billing processes by 40%. Managed rollout.

• Implemented & configured Salesforce Sales Cloud, resulting in 20 % increase in sales conversion, 300 % improvement in decision making speed, and enabled Series B & C fundraising by demonstrating highly scalable.
• Reduced time employees spend looking for information by 200% through implementing and maintaining a knowledge management platform
• Reduced HR compliance risk & improved employee satisfaction with HR benefits by 50% through selecting and implementing a best-in-class professional employer organization (PEO)
• Increased product-line profit margins by 45% through developing & implementing new pricing strategies
• Grew run-rate revenue by 20% across 6 Industrious locations while interim Regional manager

Westport, Connecticut, US

• Managed analytical projects to support ~15% of Bridgewater’s clients (~$30B in AUM). Examined client’s portfolios and made strategic recommendations to help them achieve their investment goals. Key projects included.

Westport, Connecticut, US

• Developed the strategy and managed a team to transform HR’s service delivery through the creation of a centralized Service Center. Improved customer satisfaction by 30% and reduced handoffs by 20%
• Managed HR & Tech resources to implement a case management system for service requests, incorporating workflow & quality control metrics (created a single point of entry for customers).
• Supported Workday HRIS (Human Resource Information System) implementation by managing team of external consultants and cross-departmental internal stakeholders to determine the ‘as-is’ state of key employee lifecycle.
• ‘Top 20’ performer for three consecutive review periods

Westport, Connecticut, US

• Responsible for the vendor and financial management of three concurrent infrastructure projects, totaling $17MM in CapEx. Developed tools and processes for managing budgets and secured funding.
• Chief of Staff to the Head of HR to enable day-to-day management of the 50+ person department during triage. Managed special projects: reorganizing AV sub-department, developing HR’s 2011 business plan.

Madrid, Madrid, ES

Performed strategic analysis to determine the attractiveness of entering a new market and made recommendation to senior management. Created a framework for assessing future opportunities. Developed framework and financial model for identifying non-traditional sources of tax-equity and equity financing for 100-200MW renewable energy projects.

Evaluated profitability of constructing a 100MW wind project in Morocco and a 20MW wind project in Tunisia with capital costs of more than $200 million and $40 million, respectively. Constructed financial models to determine project cash flows and capital requirements.Developed business model for a renewable energy start-up. Defined the strategy for.

St Louis, Missouri, US

• Led design of conceptual, first-of-its-kind, consumer product. Streamlined process by 35%. Conducted interdepartmental design reviews. Product being finalized for production.
• Aligned product features with revised marketing strategy. Worked within a multi-functional team consisting of marketing, industrial design and automation to ensure continuity.

Falls Church, VA, US

• Developed, managed, and implemented a strategy for the design, procurement, and installation of 40 different mission critical components with a total value of $360K.
• Reconfigured existing inventory to develop a demonstration unit with minimal investment. Worked within a multi-functional taskforce to successfully support $80M contract bid.
• Created models to simulate system performance, define requirements, and identify areas of improvement. Directed tests on actual hardware to verify results.

Mba, Finance & Management

Bs, Mechanical Engineering

Ba, Mechanical Engineering