Christopher Bailey Email & Phone Number

GOLF CLUB MANAGEMENT | GUEST EXPERIENCE | GOVERNANCE & COMPLIANCE My focus for the past 10 years has been on elevating the financial performance of a high performing hospitality and leisure business at Hamilton Island by developing highly effective marketing, sales, financial and operational strategies and by forging trusted relationships with partners, guests and suppliers. I have met the challenge of realigning the company’s vision from predominately hotelier focus to a broad, leisure experience offering. This has been achieved by introducing new guest activities, products and services that attract new client and penetrate new market segments which have repositioned the resort as a world class “must-visit” destination for resort, golf and leisure activities.I have a reputation for delivering superior customer experiences to rapidly generate new revenue and am known for my ability to engender trust and confidence through a focus on client needs and expectations. My success in driving substantial revenue growth is underpinned by establishing and sustaining client relationships.As a leader, I ensure that people clearly understand the objectives and expected standards and encourage them to work collaboratively. Fostering a welcoming and inclusive culture designed to optimise the guest experience, I readily share information, nurture alliances and partnerships and cross-pollinate knowledge to build service capability.SPECIALTIES♦ General Management♦ Customer Experience Management♦ P&L Management♦ Marketing and Communications Planning♦ Business Planning♦ Financial Planning♦ Asset Management♦ Operations Management♦ Human Resource Management♦ Strategy Development & Execution♦ Compliance & Risk Management♦ Competitor Analysis♦ New Product and Service Development♦ Event Management♦ Team Leadership, Mentoring & Training♦ Team Development & Coaching♦ Project Management ♦ Budget Management♦ Relationship Management

Listed skills include Customer Service, Golf Course Management, Event Management, Strategic Planning, and 4 others.