American Business Equipment, Franklin, MA 2010-PresentIT/Support Manager● Network client computers● Setup and configure client and server software ● Installed and programmed hardware, software and peripheral equipment• Perform audits at customer sites• Installation of Digital Gateway / Digital Gateway E-Automate• Install and maintain Nuance products including but not limited to:• PaperPort• Equitrac• Autostore● Troubleshoot, repair, schedule maintenance as necessary on all equipment• Maintained all records, databases and configurations and documentation● Reduce the annual IT budget by 50% by installing:• Digital Gateway E-Automate• Installation of Server 2008 then migrated to 2012• FMAudit• Supported outside vendor to build and create company website● Installation of card readers / badge systems• Responsible for all corrective and preventative activities for clients pertaining to equipment ● Perform diagnostic procedure to determine sources of problems, security threats and risk● Responsible for interviewing, hiring, on boarding, and management of all technicians● Maintain all inventory / asset management● Purchase and tracking of hardware inventory and software licensing

Sullivan & Cogliano - Team Lead 2008-2010TD Banknorth Refresh● Troubleshoot and configure all hardware and software● Installing and configure software and testing utilizing ghosting software● Maintained all records, databases and configurations● Migrate user data and reinstall all necessary software• Responsible for all corrective and preventative activities for clients pertaining to equipment • Document best practices to ensure universally being utilized• Responsible for all corrective and preventative activities for project ● Manage team of technicians, mentoring junior team members, analyze workload, prioritized assigned goals amongst team membersCVS Network Switch Expansion Project / Project Manager● New England Regional CVS Cisco WD-2960 Store Network Switch Expansion Project● De-installation of the Milan Hub● Installed new Cisco WD-2960 Switch● IP Printer Configuration● Rewiring rack to components (POS Neoware, Cisco 2801 router, WS-2000, Vertical Box, Hughes IDU)● Maintained all records, databases and configurations and documentation• Responsible for all corrective and preventative activities for clients pertaining to equipment● Trained employees on hardware/software UNIX to Linux server upgrades in CVS Pharmacies

● Networked client’s computers with multi-functional devices● Setup and configure client and server software • Expose, address and correct security threats• Responsible for all corrective and preventative activities for clients pertaining to equipment● Installed and programmed office equipment and trained clients of their equipment parameters• Document process, policy and procedure● Troubleshoot, repair, schedule maintenance as necessary● Maintained asset inventory, worked extensively with vendors

● Provide 24x7 coverage for hardware support at EMC data centers● Maintained Inventory for server hardware for 2500+ servers• Document best practices to ensure universally being utilized● Set-up of all PCs and peripherals for EMC employees and contractors● Repair and upgrade desktops, laptops, workstations, and servers• Responsible for all corrective and preventative activities for clients pertaining to equipment● Transfer all personal data inclusive of email, PST Files, PAB Files● Troubleshoot all PC hardware and MS-based software issues in a networked environment● Provide training to new PC Technicians for Whalley Computer Associates located at EMC ● Worked closely with vendors to ensure SLA’s met per requirements