I Manage all unit medical files at an average of 55 confidential files per week for the 931st ARG and AMDS. I Manage 45 other files that are consistent within the inventory.✵I created spread sheets for the 22nd ARW, and other Wings through out the country. ✵ I Manage and create email correspondents, I set up peoples email, I send out many emails regarding upcoming events or meetings. ✵I am in charge of event planning and bulletins for retirement ceremonies,welcome home events and unit get together events all having over 100 people or more at a time that I manage once a month.✵I create the unit websites ,manage and update unit websites using COPS as well as Share Point.✵I do the Audio for special events including microphones and speaker controls not limited to music, CDC's or power point presentations.✵ I conduct meetings on how to better the unit each month and procedure updates and training, I am on the Jr Airman's Leadership Council to help mentor other Air Force Members.

*Set up computer work stations*set up printers,faxes,networks*Connected the systems to the network while ensuring that the monitor, keyboard and mouse, phone were all operational.*Helped restack many floors during the times Devon had new projects going on*Repaired computer systems by swapping componets to make them useable*Ghosted machines to make sure everything was according to policy.*Worked with the team to ensure that our deadlines were met

✵Fixed many connection issues with the exchange server always getting email back up for the associate.✵Support for iphone profiles ensuring the correct profile was pushed into the phone and was set up correctly.✵Reset passwords and unlocked peoples accounts. Migrated people from one domain to another, contacted the user to prepare them for US domain transition.✵Helped consolidate 5000+ users from two emails to one by forwarding and backing up their emails.Helped set up emails on over 800 users iphone an ipads.✵Deleted outlook profiles and outlook folders to reconnect a user to the server.✵Consolidated over 5000 people from hmc, wellpoint or amerigroup companies. Did advanced troubleshooting on microsoft lync via phone or email.✵Took calls daily over issues, remotely connected to the users system and deleted unused mail boxes.✵Created a ticket in multiple ticketing systems like TSRM and service center for each call. Fixed issues with outlook calendar, missing emails losing permissions, email attachment issues, delegation, share drive outlook not opening. Fixed sharepoint access issues and other wellpoint sites that would not open.✵Helped the users log into the correct domain after the migration. Helped the user map drives to their system. Made call transfers from one help desk to another if the user called the wrong option.✵Escalated tickets to the correct group as needed for new issues that needed researched. Ran users through how to use a special script to change their email in the outlook gal.✵Assigned security tokens to employees to grant them access as required by security policy. Did full support for Microsoft office 365,Set up and fixed users permissions in the active directory using windows server tools, Checked the account lockouts tools to see when someone was locked.✵Communicated with other support desks to ensure the associates issue was revolved. Used 37 domains and mainframes to reset passwords for multiple companies.

✵Worked with members of the United States Army to help them troubleshoot their machines, made tickets for each incident and walked them through how to fix it.✵Remoted into computer systems to find the root cause of many issues then worked through it until it was fixed.✵Worked with the local NEC and help desks to work out a solution to problems even if they were long distance.✵Worked with VIPs in the military including generals on how to fix their computer so they could get back to their job supporting the war effort.

I Answered 40-70 calls a day and conducted advanced troubleshooting and walk through calls involving issues with the Governments AKO website, I fixed many issues with connection, CAC's as well as other web sites not being viewable to the user.✵I was an AESD agent, I did advanced troubleshooting on government systems and walked people through or set up tickets to have the system repaired.✵I received over 60 calls a day helping customers with issues spanning from a pw reset to a NIC card problem or a bad hard drive. I remoted in and fixed it my self when able.✵I was both an AKO and AESD agent over time gaining much knowledge in the IT field.✵I Set up tickets for the local IT service desk to come out if it wasn’t an issue I could remote into to fix or walk them through. As well as assisted in name changes