General Virtual Assistant – Marketing, Transaction Coordination, Listings Management,Database Management, Admin Support.Experience in Designing Photoshop Artwork Design graphics that go with social media postsDesigning & Creating Business Cards. Design & Create Postcards. Create Designs for Signs, Sign Rider, SecondarySigns, Open House Signs etc.Social Media Management: LinkedIn Management. FB Custom Audience. YOUTUBE Posting & SEO. Editorial &Classified ADS. Twitter Podcast Basic blogging. Upload Blog to WordPress. Upload Blog to CINC. Social Media Calendar- Howto Schedule Posts. How to Schedule Posts. Internet Marketing. Scrubbing Zillow Expireds. Kijiji Craigslist Posting. Facebook Ads and Marketplace. Manage MonthlyNEWSLETTER. Database Management: Organizing Leads - Follow-Up Plans & Assign Plans. Design Layout & Creating FLYERS. Creatin and Monitoring Marketing

 Account Handled: Telstra, Australia's Leading telecommunications  Provide leadership, support and guidance to frontline staff to assist in achieving and maintainingthe productivity targets identified in contracts.  Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner

Manage 3 team leaders and 45 agents to consistently accomplish performance metrics includingcustomer SLA’s, utilization, productivity and customer satisfaction performance;  Actively seek ways to maximize team leader and agent performance. Properly disseminatesinformation or communication from the Operations Manager to the Team Leaders forimplementation;  Regularly reports to the Operations Manager concerning operations of the particular shift as wellas any issues that need to be discussed;