Christopher Balk Email & Phone Number

Everett, Wa

Analyzed aircraft data to determine aircraft weight, balance, and performance metrics.• Worked with complex database and CAD systems to obtain data for analysis.• Developed Excel based Visual Basic applications to support aircraft flight load manifest, aircraft control surface balance, and equipment inventory data resulting in 10-20% efficiency improvements.• Created technical documentation for the use of computing and software resources reducing training time for employees.• Managed projects to support software application, process, and efficiency improvements.

Bothell, Wa

Oversaw design, build, testing, support and improvement of high-performance enterprise servers, storage, hardware, and software solutions.• Worked with customers to develop customized hardware and software solutions.• Collaborated with coworkers to resolve complex troubleshooting issues and improve production efficiency.• Developed and implemented testing infrastructure and procedures to reduce manufacturing time, cost, and errors.

Bothell, Wa

Maintained and managed IT infrastructure for 60 employee server integrator.• Supported Windows and Linux workstations and servers, maintained network, security, and power distribution and backup systems.• Created documentation outlining company processes and procedures to guide the training of employees.• Managed hardware and infrastructure lifecycle projects to update hardware and software, increasing security and employee efficiency.

Bothell, Wa

Performed internal and on-site troubleshooting, repair, and documentation for over 12,000 customer owned servers.• Used customer ticketing system to track customer issues, develop efficient paths to resolution, and provided documentation for future reference.• Maintained knowledge of vendor supplied hardware and software to provide an exceptional experience for the customer.

Everett, Washington, United States

Provided on site computer support and service for client base of over 400 private and businesscustomers.• Continuously researched common hardware and software problems to quickly resolve customer issues.• Worked with customers to understand issues and to become more informed users.• Increased market share by developing better pricing strategies and broadening online presence.

Tukwila, Wa

Provided on site help desk support and relocation for Windows based workstations, printers and network hardware.

Bridgeton, Mo

Served as First Officer on the 48 and 68 passenger ATR 42 and 72 series airliner under code share partnership for TWA and American Airlines.

Aa, Information Technology

Bachelor Of Science (B.S.), Aviation Science, Professional Pilot