Christopher Banner Email and Phone Number

* Collect patient specimens for testing utilizing approved equipment, procedures, and sequence (SOP). Including testing for urinalysis, urine cultures, complete blood count, fingerstick glucose, mononucleosis, influenza types, streptococcal pharyngitis, and Covid variants.* Draw blood from patient's finger, ear lobe, or vein as needed for testing, observing principles of proper phlebotomy techniques while observing safety and asepsis procedures.* Follow established procedures for sample testing, analysis, and reporting to ensure proper and prompt patient care.* Enter test results into patient electronic medical records accurately and promptly. * Adhere to laboratory quality control procedures and document any lapses in quality control that may affect lab operations or test results.* Utilize lab software and hardware to accurately ship and send out lab specimens for testing from either LabCorp or central labs.* Proper cleaning and sterilization techniques for maintaining lab equipment and lab environments for patient and staff safety.

* Assembly / building of automotive seats for client / Honda Corporation in conjunction with SOP's / safety guidelines.* Quality control and inspection of assembled / partial / completed seats in conjunction with SOP'S and regulated safety guidelines.* Inspection and inventory of raw materials / parts / finished and unfinished automotive seats for asset control purposes.* Assignment and control / scanning of labeling systems for inventory / tracking of unfinished seats / parts / finished seats for quality control and asset managment purposes.

* Assembly / building of automotive seats for client / Honda Corporation in conjunction with SOP's / safety guidelines.* Quality control and inspection of assembled / partial / completed seats in conjunction with SOP'S and regulated safety guidelines.* Inspection and inventory of raw materials / parts / finished and unfinished automotive seats for asset control purposes.* Assignment and control / scanning of labeling systems for inventory / tracking of unfinished seats / parts / finished seats for quality control and asset managment purposes.

* Perform pre-donation medical screening and/or assessment, which may include health screening procedures such as blood pressure, temperature check, pulse, capillary tube sample collection via finger stick, hematocrit, and total protein determination via digital refractometer.* Setup donors for the plasmapheresis procedure by ensuring that the disposable soft goods are installed in the automated plasmapheresis device.* Disconnect the donor when the apheresis process is complete by ensuring collection targets have been met and recorded appropriately, removing the needle from the donor’s arm, and providing donors with post-donation care education.* Perform daily, weekly, monthly, quarterly, and periodic quality calibrations activities and record results.* Conduct pre-registration and registration verification for new donors.* Demonstrate thorough knowledge of applicable Company and departmental policies and procedures as FDA mandated SOP'S for all assigned duties.

Processing of blood products / plasma shipping, transport practices/ phlebotomy support / medical clerical support.

Quality control, physical repair, sanitization (cleaning), and delivery / pickup of wound care vacuums in clinical setting. Also delivery of wound care vacuum accessories including dressings, canisters, drapes, and other accessories. Also required technical knowledge of wound care vacuum clinical use / design for patient care.

* Responsible for inventory and delivery of blood products to both local and county hospitals in the Augusta, GA area. * Responsible for technical knowledge of blood types, antigen types, and compatibility of blood types. This includes whole blood, red blood cells, frozen and liquid plasma, cryoprecipitate, and apheresis platelets. * Provided customer service and support for blood products to local and area hospitals, including special and individualized blood orders. This includes customer service via phone and faxed orders of products, as well as acting as liaison between hospitals and laboratory for blood processing.* Responsible for packing and shipment of blood products, including importation from other blood centers. Knowledge of SOP’s for packing and shipment of blood products, and materials for shipment per FDA guidelines also required. * Proficiency with ABO and ABO express medical blood inventory systems for inventory, shipment, and importation. Also general use of Microsoft Outlook system for blood product orders daily.

Digital Consumer Care Specialist (September 2015 – Present)* Cross trained in Live Chat and Correspondence; assist consumers in US & Canada* Utilize Effortless behaviors to show customer advocacy and promote brand loyalty. * Provide floor support /guidance to peers in absence of leadership personnel* Proficient knowledge in Microsoft based software, J07, Rex, SAP CRM, Live Engage, CA Service Depot, etc.Achievements / Certification:* Received Electrolux 2016 Customer Service Excellence award.* 2017: Selected for employee continuous improvement program roundtable discussion group. * 2017: Q2 Customer Service Excellence award for Productivity in Correspondence Department. * Effortless Experience certification via CEB Gartner Corporation training for customer service.