Christopher Barbieri, Cpcu, Aida, Ait, Asli, Arc, Are, Au-M Email & Phone Number

Charlotte, Nc, Us

• Collaborated with the CTO and executive leadership to customize an existing insurance software platform for compliance with U.S. insurance company standards and regulatory requirements, effectively unlocking new market opportunities and revenue streams.• Provided strategic insights on the U.S. insurance landscape by leveraging extensive industry expertise, assessing InsurTech trends, and analyzing market dynamics to ensure sustainable growth and competitive advantage.• Delivered critical client perspectives on the challenges associated with implementing new business solutions, significantly boosting customer satisfaction and encouraging higher adoption rates.

New York, Ny, Us

As a GLG Network Member, I bring over 20 years of experience in the insurance industry to assist clients in understanding the P&C domain and the opportunities for InsurTech. I can help clients with vendor selection, understanding current market opportunities, gaining a deeper understanding of the insurance domain, and other facets related to insurance and InsurTech.GLG is the world’s insight network. It connects decision-makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.

Marlborough, Ma, Us

• Led cross-functional teams of 10 to create an out-of-the-box ISO-compliant solution, achieving a strategic initiative to expand into a new market and open additional revenue streams• Improved the flagship system by reviewing customer feedback, flagging 150 improvements, and prioritizing initiatives to simplify adoption and boost customer satisfaction• Revamped the product roadmap, creating a two-year sprint plan for deliveries by line of business, addressing potential hazards, and ensuring efficient resource allocation to prioritize and deliver features on time• Built a team to expand resource management capabilities in the development of an ISO-compliant user interface• Streamlined quality control processes by implementing six metrics for tracking and quantifying tickets; developed client training to reduce ticket count, improve response times, and enable clients to resolve issues• Transformed reporting processes by replacing a spreadsheet system with a streamlined approach using Jira, creating a single source of truth for executive project reporting, user stories, epics, and tickets

Santa Ana Pueblo, Nm, Us

• Built the product development department from scratch, upscaling and reorganizing existing staff, onboarding five new hires, and training and mentoring a team of 20• Implemented a forms management system to consolidate information from multiple sources and created a forms committee to govern, standardize, and ensure consistency across all products and forms• Collaborated with the COO to reduce the homeowners' insurance loss ratio from exceeding 100% back in line with business objectives, achieving financial stability• Led a $7M policy administration system replacement project, enhancing usability and streamlining underwriting, billing, and claims management and operational functions• Oversaw a $180K enterprise data warehouse initiative, securing board approval to restructure and integrate with the new policy system, legacy files, and wildfire data, providing executives with enhanced business insights• Directed the implementation of a $100K customer portal, enabling self-service capabilities to improve the user experience

Us

• Automated the coverage rating process for a team of five underwriters handling 50 accounts per day, reducing the steps from five to one and saving one day per week in manual labor• Guided the pre-launch for an agency workforce of 100+ across different companies, facilitating monthly calls to present progress, gather feedback, and provide strategic direction on user experience and backend requirements• Designed and implemented business process models to optimize workflows, improving broker payment efficiency and accuracy• Implementing a user-friendly policy management system to enhance client business performance, organizational design, and risk management capabilities

Hartford, Connecticut, Us

• Headed the multi-million dollar initiative successfully replacing the primary full life-cycle processing submission and policy administration system • Reviewed and analyzed all rates, rules, and forms for Majesco, a new insurance solutions platform, achieving a 15% increase in written insurance from the Majesco product• Partnered with the VP of Actuarial to create and deploy an effective weighted integer model designed to optimize submission flow that led to the increase of the hit ratio by 10%• Led the new Forms Management System (ISO Mozart) project to govern enterprise forms management and distribution across 49 states, 6 lines of business, and 2 product channels• Conceptualized and developed training program that resonated with underwriters across four office locations and increased adoption of the new system• Improved user experience through strategic vendor selection by garnering information on previous issuance systems and evaluating the competitive landscape for underwriting solution platforms• Developed relationships and liaised between employees and vendors to optimize internal processes• Leveraged deep product knowledge of GL and Excess to represent the business on a new policy administration system, including form logic and actuarial concepts related to rating factors

Hartford, Connecticut, Us

• Served as the Project Lead for the new ISO Auto Dealers Coverage Form analyzing a variety of ISO forms and identifying those appropriate for adoption• Formulated and created a total of 165 propriety forms and an additional 70 manuscript endorsements through close partnership across all organization levels, including Legal, Compliance, and Claims departments• Managed the special project that resulted in lowering department issues and decreasing the company’s maintenance costs by realigning enterprise-level products to common insuring companies • Enabled underwriters to use GL and Property account-specific forms by tracking/reviewing manuscript endorsements• Transitioned into the Product Release Manager role facilitating product releases through diligent product release planning and management across the enterprise, including updates to all manuals, systems, and web services• Chaired the Forms Committee to oversee the new and revised forms added to the product suite• Collaborated with the Claims and Underwriting departments to certify propriety forms were updated• Spearheaded product updates to General Liability and Liquor Liability product suites; collaborated with Actuarial, Claims, and Underwriting teams on a countrywide in-depth review of the Liquor product lowering the loss ratio• Developed a Business Auto Product from the ground up in 49 states through competitive analysis, new propitiatory form set, new underwriting guidelines/rates, and content management system updates

Hartford, Connecticut, Us

• Monitored that company forms and underwriting requirements complied with associated regulations • Achieved new form consistency through managing the drafting process; analyzed the ISO market segment product for adoption; implemented ISO circular updates • Directed the implementation of the ISO template optimizing the form creation process• Consistently produced Garage Non-Franchised Auto Dealers and Garage Service underwriting manuals• Led cross-functional teams to update General Liability products, including contractors, restaurants, and farm

Hartford, Connecticut, Us

Bachelor Of Arts In Operations Management And Analysis

Associate Of Science - As