Christopher Barclay Email & Phone Number

Plainfield, Illinois, United States

Plainfield, Illinois

Naperville, Il

 Led a team of as many as 20 Clinical Interaction Specialists as direct reports, ensuring high quality service on calls with accountability for team growth and development. Worked extensively to ensure success of the new work from home program, managing training, troubleshooting of technical issues and employee engagement in the new program. Played a key role in the successful implementation of multiple programs, driving the success of those programs through cross-functional team engagement and staff training. Achieved a #1 ranking for quality scores two consecutive months, placing a strong focus on quality in customer service and call accuracy. Maintained a strong focus on exceeding all individual and team Key Performance Indicators (KPI) through regular feedback and support of team members.

As an inside sales consultant I sell medical rehabilitation supplies and equipment to the medical industry; achieving and exceeding assigned sales goals. My responsibilities include but are not limited to:• Making outbound telephone sales calls to existing and potential medical industry customers in order to obtain sales goals.• Promptly qualifying, following-up and tracking sales leads.• Analyzing sales numbers of assigned territory or customer groups to identify trends and understand market conditions. • Using ACT software to create a database of all new and existing purchases, establishing follow-up calls to continue the relationship of building and growing sales.• Provide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products• Coordinate all issues with key customers between sales, service, support, customer services, marketing and finance.

Naperville, Il

Master Of Business Administration (M.B.A.), Mba With A Concentration In Leadership

Medicine

Bachelor Of Science (B.S.), Biology/Biological Sciences, General