Enterprise Solutions Advocate
CurrentC Spire Wireless CompanyRidgeland MississippiEnterprise Solutions Advocate Representative T1/2 Call Center Representative responsible for assisting and personalizing Business and Government wireless and VOIP services by executing various customer management techniques, and maintain focus on client satisfaction. Focus on the customer service inquiries including billing, technical troubleshooting, service change requests, etc. resolving the customer’s needs within fewest interaction to ensure achievement of organizational goals. Effectively identify the wireless technology needs for current and potential customers with extensive product and wireless service knowledge. Maintaining Voice over Internet Protocol services, hunt groups, call forwarding, billing, and hosted domain email. Sufficient in utilizing programs CLEC; Broadsoft M6; Hosted Exchange; Web portals and Remote Desktop; JIRA;